Showmax

Based on recent customer reviews, Showmax customers report severe and persistent frustrations across billing, account access, platform stability, and support. Customers describe being double-debited, unable to cancel, locked out after payment, and unable to reach a human. The migration to DStv Stream has compounded confusion. Positive experiences are rare and overwhelmingly drowned out by reports of unresolved financial and access disputes.

The most common complaint about Showmax, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Customers describe being locked out after paying, password resets failing, voucher redemptions blocked, and DStv Premium customers unable to activate their bundled Showmax. Account suspensions occur without warning, and many cannot log in to cancel or manage their own subscriptions.

Showmax scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Streaming & TV, compared to the Streaming & TV industry average of 2. Their strongest theme is Platform Experience (1.1); their weakest is Customer Support (0.7). The top AI-rated Streaming & TV business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →

Showmax has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 15 hours 59 min. Hellopeter has tracked Showmax across 1,502 total reviews. How is the TrustIndex calculated? →