BF
Beds From Home
Claimed Business
BF
Beds From Home
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.9|7 Reviews
May '25 - Apr '26
5(42.9%)
4(0%)
3(0%)
2(14.3%)
1(42.9%)
5(42.9%)
4(0%)
3(0%)
2(14.3%)
1(42.9%)
Frequently Asked Questions About Beds From Home
Beds From Home has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Beds From Home across 279 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
RE
Rehana E
1 reviews | Active since Jan 2020
18 Sept 2025, 12:40
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
Helpful (0)
|Replies (0)RE
Rehana E
1 reviews | Active since Jan 2020
18 Sept 2025, 12:40
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
0
Replies (0)ZM
VS
Vicky S
1 reviews | Active since Jan 2020
25 Jul 2025, 13:59
Awaiting Refund
We ordered a bed from the Cape Gate Branch with the specific requirement that it have raised legs. The salesman assured us that this could be supp****. However, on the scheduled delivery date—Monday, the 21st—he called to inform us that the raised legs were not available, and offered to deliver the bed with short legs and replace them on Wednesday, the 23rd. We declined and requested the bed be delivered in the correct form as originally agreed. On Tuesday, the 22nd, he informed us that this would not be possible and said he would initiate a refund, which he claimed would be processed immediately. We provided our banking details, but to date, we have not received the refund. This has been an extremely disappointing customer experience. The salesman should have ensured all components were available before finalizing the sale. We are still waiting for a resolution and for our money to be returned.
Helpful (0)
|Replies (0)VS
Vicky S
1 reviews | Active since Jan 2020
25 Jul 2025, 13:59
Awaiting Refund
We ordered a bed from the Cape Gate Branch with the specific requirement that it have raised legs. The salesman assured us that this could be supp****. However, on the scheduled delivery date—Monday, the 21st—he called to inform us that the raised legs were not available, and offered to deliver the bed with short legs and replace them on Wednesday, the 23rd. We declined and requested the bed be delivered in the correct form as originally agreed. On Tuesday, the 22nd, he informed us that this would not be possible and said he would initiate a refund, which he claimed would be processed immediately. We provided our banking details, but to date, we have not received the refund. This has been an extremely disappointing customer experience. The salesman should have ensured all components were available before finalizing the sale. We are still waiting for a resolution and for our money to be returned.
0
Replies (0)VS
Vicky S
1 reviews | Active since Jan 2020
25 Jul 2025, 13:54
Awaiting Refund
We have ordered a bed form the Cape Gate Branch which they could not deliver. We specifically asked for a bed with raised legs, which the salesman advised the are able to supply. On the delivery date, Monday the 21st , he phoned and said the legs are not available but he can deliver it with the short legs and come and fix this on Wednesday the 23rd. We said, no, please deliver the end product as requested from him to begin with. On Tuesday the 22nd he advised via email that this cant be done, and said he will request a refund, which will happen straight away. We provided him with the banking details, however, until now we have not received our refund.
Helpful (0)
|Replies (0)VS
Vicky S
1 reviews | Active since Jan 2020
25 Jul 2025, 13:54
Awaiting Refund
We have ordered a bed form the Cape Gate Branch which they could not deliver. We specifically asked for a bed with raised legs, which the salesman advised the are able to supply. On the delivery date, Monday the 21st , he phoned and said the legs are not available but he can deliver it with the short legs and come and fix this on Wednesday the 23rd. We said, no, please deliver the end product as requested from him to begin with. On Tuesday the 22nd he advised via email that this cant be done, and said he will request a refund, which will happen straight away. We provided him with the banking details, however, until now we have not received our refund.
0
Replies (0)P
VC
Viviana C
1 reviews | Active since Jan 2020
6 Nov 2024, 11:54
Best beds - comfortable - great services
It is the second bed I have purchased from Beds From Home Pinelands branch. Margaret was very helpful - I ordered via her email and she arranged everything. She kept me informed on the process. They delivered on time and the bed is very comfortable.
Helpful (0)
|Replies (0)VC
Viviana C
1 reviews | Active since Jan 2020
6 Nov 2024, 11:54
Best beds - comfortable - great services
It is the second bed I have purchased from Beds From Home Pinelands branch. Margaret was very helpful - I ordered via her email and she arranged everything. She kept me informed on the process. They delivered on time and the bed is very comfortable.
0
Replies (0)