RE
Rehana E
Active since Nov 2018
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
0 replies
24 months ago
Unproductive contact cycle
Please call me regarding a major error in my account. Customer care email sends me to Tobi and Tobi sends me to an agent and the agent sends me to customer care email and I continue in this unproductive cycle.
106 replies
25 months ago
Debit Order Chaos
When I signed up a New Contract with Vodacom during December last year, I was unable to get my Modem to connect. After receiving no assistance from the Customer Care, I wrote a review on Hellopeter. A consultant from Vodacom called me and explained the procedure to follow. This is what Customer Care should have done instead of insisting that I visit a store. There is no Vodacom Store close to me. Nevertheless, he adjusted my Account to compensate for the period that I was not connected. I further confirmed with the Consultant that when I signed up the Contract, I asked for the Debit Order to go through on the 7th of every month since my pension only gets paid into the bank account after the 4th and he confirmed that that is in order. However, this month I received a notification from the Bank that the Debit Order was due on the 1st and that it was rejected due to insufficient funds. After spending 2 days on the phone, going from Department to Department, I was unable to find out why the Debit Order date on their records showed the 1st whilst I specifically asked for the 7th. I insisted that they look up my Original Online Application, but no-one was able to do this nor would/could they access any of the calls that supposedly are recorded every time one makes a call. To top it all, I was told that now they are going to process TWO DEBIT ORDERS!!!!. I could not get anyone to explain this to me. The double Debit Orders went through my bank today. I also incurred unnecessary costs. So, the amount processed was R621.97 (R299.00+R299.00+R7.00+R3.50 = R608.50 -R621.97 = R13.47 no explanation charge !!!). I have a contract, but this now seems like PREPAID??? I request that either the person who assisted me before or another Senior person contact me urgently.
159 replies
28 months ago
Very disappointing after sales services from Vodacom
I have a dispute regarding the first payment made on my Vodacom home LTE contract. I signed up for the contract and when Vodacom contacted me to confirm my details and to let me know that delivery will be made, I specifically asked them if the account gets activated ONLY when I insert the new sim into the new router. The lady I spoke to first spoke to another before coming back to me and confirmed that I WILL ONLY be billed from when I put the sim into the router and it is activated. I inserted the sim on Wednesday 20th December and the light of the router was red. I was told that it could take 24 – 72 hours to be activated. Due to this my son had to buy me data (of 4gigs) in order for me to be in touch until then. On the 22 December 2023 there was still no change to the red light so I called the customer services who said that I had already been billed over a week ago – I told him that that was totally unfair as the sim has not even activated yet and the first month is suppose to be apportioned. He could not assist with that but he reset the router and said it should be working in 15 minutes. After 15 minutes, I tried again and it was still not working. I had to contact customer services again and was put through to the same consultant who said to me that I will need to take the sim and router in to the nearest Vodacom store so they can test it. I told him it is very difficult for me to do that - that is why I ordered it online in the first place – but again he said there was nothing he could do about it. After that call my daughter had to buy me 2gigs as I had depleted my data (I thought by then I would have been already connected). So so far I had to spend for an additional 6gigs unnecessarily. I then went back onto the Vodacom website in order to find a complaints section which I could not but fortunately my daughter spotted a section which mention unlocking the sim – nothing anywhere on the setup guide said anything about unlocking the sim and no-one mentioned this to me before - why did the consultant not ask me when I said to him that the light on the router was red if I had first unlocked the sim before inserting it into the router?! Needless to say, there was nothing wrong with the sim or the router but what an utter waste of money and time. I still needed to write to complaints / disputes department. I checked online and was given customer care email address, which I wrote to and received an automated response to chat with TOBI. Then I went onto TOBI and the consultant I spoke to put me through to the accounts department and the call was dropped. Then I went online again and asked the sales consultants for an email address and all she wrote before ending the chat very abruptly was contact the customer care email address. So that just went in circles, which ends me up having to place my complaint here now. So I wasted money on 6gigs which I did not need. And according to the lady I initially spoke to that specially went to confirm the information, I should only have been debited the portion from the 22 December to 31 December for the initial month!
440 replies
30 months ago
Impressed with Checkers Sixty60
Very happy with the service of Checkers Sixty60. Very fast delivery and excellent customer service.
0 replies
31 months ago
Telkom must learn to answer their phones
I had a problem with my wifi and looked up Telkom Somerset Mall contact number to find out if it was a maintenance issue in the area or if something was wrong with my modem. I found their contact number on google, had to put airtime on my phone and make several calls as every time it went to a voice message system. So I waited. Nothing – no call backs. I tried another Telkom store with a different contact number and the same thing happened. I then had to get transport to go the Mall only for them to tell me they are not able to assist me. I was very irate – had they answered their phones they could have told me that over the phone and saved me the petrol money! Also, when I told the manager that I kept phoning this number, what is a matter with them that they don’t answer their calls, he said that the call goes to a central callbox and eventually I will get a call back??? Seriously! How long is it going to take for them to call me back – it’s too late now over two weeks later because I already wasted my time and money for nothing.
0 replies
36 months ago
Over a month and have still not received my complete online order
I have been waiting for over a month now for Makro to deliver an outstanding item on my online order. I have been sending emails almost daily and have gotten hardly any responses from them. I also tried calling them but not much has come from that either. When I finally got a response of some kind by email, Makro logged a return - how can they log a return when they have not delivered the item??? They sent The Courier Guy several times to collect nothing. Even though I keep writing to them I get no helpful responses - this has been a very, very annoying and frustrating experience - terrible customer service from the Makro online team! I also contacted The Courier Guy regarding the item and they have also tried to request the item from Makro but received no response from them either.
212 replies
45 months ago
Pnp asap did not fulfill free gift offer
This complaint is on behalf of my daughter: For Pick n Pays 55th birthday they offered freebies during that week. One notification on (4/8/2022) Pnp asap stated the follow: ‘Fresh Freebie! Celebrate with Sta-soft! Shop the app NOW and get a FREE Sta-soft Ultra Concentrate Sensitive 500ml. PLUS get FREE delivery with code FRESHBREEBIE *Offer vailed for the first 700 users. Code valid for the first 500 users.’ When she placed her order the free delivery code took but when she received her order the free gift was not included. She wrote to Pnp asap and their response was: ‘There is a limit on these daily promo codes that are sent to customers in the terms and conditions. Once limit is reached it would be invalid. However you did get free delivery.’ Her response: ‘Yes, this is exactly my point. According to the notification, it follows that if your coupon works for free delivery then you automatically qualify for the free gift. Attached is a photo of the notification. The code works for the first 500. The offer is for the first 700. So if you are one of the first 500 that the free delivery code works for, then you definitely get the gift. Because 700 will get the gift.’ They replied: ‘However when you placed your order. They have already selected the first 700 and you only qualified for the free delivery.’ Her response: ‘The people who qualified for free delivery was only 500 compared to 700 that qualify for free gift. So if I got free delivery then I definitely am within the first 700 to get the gift because I would not have been able to get free delivery if I missed the coupon - it would have been rejected. The two offers above is not mutually exclusive because in the writeup its say PLUS! If you still disagree with me, then I would appreciate it if you could forward my complaint to your senior.‘ The new reply: ‘We acknowledge that there was a marketing glitch and this information has been escalated to our marketing team, to ensure that this should not happen again, and to make sure that the information provided regarding any promotions are clear. The promo code for the free gift plus the free delivery was only valid for the first 500 customers, the additional 200 orders qualified for the free delivery, which is what you have received in this instance based on when your order was placed.’ Her response: ‘As stated before, if you read carefully what was written on the notification, it cannot be interpreted as you stated below. Offer is for the first 700 - the offer of the free gift is for the first 700. And the code is valid for the first 500, the code being the free delivery code. So if I got free delivery, I would have to have been in the first 500 and automatically qualify for the free gift. Infact, to drive my point home, I know someone who placed an order after me, and they received both free delivery and the free gift. This was not a glitch or incorrect wording. This is simply Pnp neither wanting to honor the free gift offer nor admitting that the gift was not included because the packer made an error. It would have been as simple as apologising for the mistake and including the gift in my next order.’ Their response: ‘As I have explained, this was a marketing glitch whereby the information provided on the email was not clear or entirely correct, hence causing the confusion. The customers who were part of the first 500 orders have received their free gift.’ So know that when Pnp asap sends a notification offering free gifts, you may not receive it due to “glitches”.
0 replies
56 months ago
ERRORS with Promo codes
Pick 'n Pay asap! Bottles When I registered for the new Pick n Pay asap! (Bottles) app, I received a promocode FIRSTASAP50. I placed an order through my app but the voucher did not take. I wrote to the support email and received a quick response with an apology and a R100 coupon. I was very pleased with this response. However, when I tried to place my second order, the voucher did not work as it stated it was not activated. I wrote again to the customer service but because of a delay with their response, I placed the order using another promo code that was provided after my first order (BACKAGAIN50). When I eventually got a response, they told me that a promo code was used on the order. Back and forth several emails trying to explain the simple concept that the R100 apology coupon had nothing to do with the standard promo codes issued fell on deaf ears. They just refused to respond eventually. My daughter wanted to try the app so I sent her my referral code so that after registering and placing an order, I would be able to receive a R50 voucher according to the app. She registered and placed an order but neither her nor I have not received a voucher! Also, she was not able to use her FIRSTASAP50 voucher on her first order as there was an error on her app as well. Other points: Delivery was efficient – most of the time earlier than the allocated time slots. Friendly delivery man. Received everything I ordered. The prices on the app of certain items are actually more expensive than instore or at other stores. Not all instore promos are on the app. Certain basic groceries are not found on the app. #WIN
106 replies
57 months ago
Congratulations you are a Winner!!!! sent in ERROR
I received an email from Samsung South Africa: "Congratulations you are a Winner!!!! Please may you kindly furnish us with your Delivery Details as to get your prize to you. Redeem Now." I double checked this winning with the Samsung chat service who verified that the competition is real and that I should submit my details via the emaill received or email tellus@samsung.com. After redeeming the win, the very next day I received an email stating "Oops! We accidentally sent you an email - You received an email from us congratulating you on winning with Samsung – Subject: "Congratulations you are a Winner!!!!".Please accept our sincere apologies as the email was sent to you in error. Samsung 'accidentally' sent me the winner email in error but somehow got my full name and email address details correct. I wrote back to them and stated that I found it absolutely ridiculous that they sent the email in error even after I confirmed the competition with the online chat. I demanded that it would only be fair to fulfill the winning - it is unethical! - they should honour the winning. After that email, I got no reponse...
53 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
0 (0%)
1 Star
18 (75%)