Purchased a rest assured bed from Beds2go Cornubia and the bed had issues and they were not willing to assist even under a year of purchase

Bought a bed and base for R8000 which was on sale from R12999 at Beds2go Cornubia It is a Rest Assured bed set. After a year the bed started to sink in. I called to report it. I went as far as going to the store to lay complaints numerous times. Rest assured sent out a guy to inspect the bed …the Guy name was Craigh came to my residence twice in one year. He stated that there is a problem and that the bed is under a year old and should not be doing this. The tag on the bed states no sagging sides. Yet the bed sags on one side. These beds come with warranty yet I was not assisted with this matter. Beds2go service is terrible and rest assured is not the brand we always knew about. Just beware that Beds2go does not assist customers with issues and warranty of beds …they are very unprofessional. I spent R14500 in the store as I bought 2 single beds as well. I spent that kind of money with a business that does not care about it’s service to customers.