Do not buy from Bedsdirect

Do not buy from here. Bought a bed that was supposed to be medium. When it arrived the bed was hard. We asked them to remove the plastic which the delivery guys took with them. Now when I want to exchange I have to pay R450 delivery, R499 mattress cover and the difference in price. Then I asked about refund and because the bed was opened they will deduct 16% of the purchase price which apparently is part of their policy, the bed was delivered yesterday and no one has slept on it. According to the consumer rights we were supposed to be allowed seven days to exchange esp when ordering online as we did not test the bed first. They hide behind their policies instead of making customers happy with their purchase