Poor Roofer Customer Care

Good day, A registered and professional roofer (per his letterhead) recently replaced the tiles on my wife's property's roof in order to give her the assurance that a leak as a result of the original mismatched tiles will be fully resolved and that it will prevent probable future (within reason) problems. The work was completed on 17 Sept 2019. With the first rains in early November, 2 new leaks were discovered. These got progressively worse even though the roofer attempted to rectify the matter on several occasions. The current situation is that the ceilings are extensively damaged, mold growing on same, and damage to laminated flooring. The recent, and persistent rain, has exacerbated the damage and is impacting seriously on my wife's quality of life, e.g. sleep deprivation as a result of constant dripping water in the bedroom and bathroom. During this period of rain (4 through 9 December 2019) the roofer made no attempt to even enquire how my wife is coping, or, if he can do anything to minimize the problem in the interim. The roofer in question is Gerard Hawley (082 331 3535), owner of Bekezela Roofers cc based in Benoni. Thank you & regards Ig Claassen on behalf of Majella McEvoy Cell number 060 457 3496