Belaire Suites Hotel
2.8|10 reviews
FK
Fozia K
1 reviews | Active since Member
09 May 2016, 06:19
Disappointed & Disgusted by theft from handbag at Belaire Suites Hotel - Durban
<p> </p> <p style="margin: 0cm 0cm 8pt; text-align: justify;"><span style="line-height: 107%; font-family: 'Century Gothic',sans-serif; font-size: 8pt;"><font color="#000000">I went to Durban for the weekend of 24th March 2016 to the 29th March 2016.<span style="mso-spacerun: yes;"> </span></font><font color="#000000">I had booked at the Belaire Suites Hotel In Durban on the beachfront, where we have been staying recently.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">On the morning of the 25th March 2016, I prepared myself to go downstairs for breakfast.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I left my handbag on the chair in the room, as I did not plan to be too long.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">In my purse I had R720.00 which I counted before I left I had 7 hundred rand notes and a twenty rand note.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">My daughter and I met the Aircon Technician in the lift and he told me he is going to check the aircon in my room.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I told him there was nothing wrong with it.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">He said my son said it was not working.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I reassured him that the aircon was working.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">He still entered my room after this.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">On my return I proceeded to my handbag.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">Checked it, counted the money and saw that R100.00 was missing.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I immediately reported this to the manager.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">A lady by the name of Lee-Anne was sent to check what had happened.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I explained to her what had transpired.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">She asked me if I suspected the same person that she suspected and I explained to her what had happened.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">She asked me which Technician it was and I told her.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">Other staff members told me that there were incidents with the person in question but they feared reprisal and wished to remain anonymous.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I got no feedback from the hotel.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">When I queried the outcome Heather send me an e-mail saying that the polygraph tests showed that their staff that they questioned were not lying.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I am livid and feel that I am being undermined by both Heather and Andreas Schrieter the General Manager of Belaire Suites Hotel.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">They do not value their clients and cover incidents of theft instead of sorting out the people concerned.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">They refuse to refund my money.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">It’s not about the R100.00.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">It’s the principle and also not protecting thieves in your employ.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">In Hospitality especially this is unacceptable.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">I am disgusted as a regular guest of Belaire Suite Hotels and at how petty they are.</font><span style="mso-spacerun: yes;"><font color="#000000"> </font></span><font color="#000000">The do not value their guests at all.</font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt; text-align: justify;"><span style="line-height: 107%; font-family: 'Century Gothic',sans-serif; font-size: 8pt;"><font color="#000000">I am very disappointed as they are skirting the issue.</font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt; text-align: justify;"><span style="line-height: 107%; font-family: 'Century Gothic',sans-serif; font-size: 8pt;"><font color="#000000">Their attitude is disgusting.</font></span></p> <p> </p>
Helpful (0)
Replies (0)0
Replies (0)