Disgusting attitude of a staff member called "Wesley"

Just had a call out from a guy called "Wesley" from Bell City for a lost gate key. He came to my girlfriends place to replace the lock and blamed her for not bringing the correct lock and had such a rotten attitude that it left her in tears as he reluctantly got back in his car to get the correct lock. Phoned the store and spoke to a guy that admitted that this "Wesley" has problems with his temper after which i asked how that is a customers problem and suggested that they put this "Wesley through a disciplinary procedure as it does not matter what the situation is, you can not treat a customer the way he did. The guy i spoke to offered to come out himself, explaining that he had better patience than this "Wesley" after which i declined and told him that i will never make use of their services again.

Put the phone down and thought that i would not leave it there and called back. When i called again, who would answer but none other than this "Wesley". He picks up the phone and i ask who i am speaking to and he once again with a rotten attitude says "well who do you want to speak to?" and i ask who it is that is speaking and he says "Wesley"

I proceed to ask Wesley where he gets off on treating customers as he did my girlfriend and he goes on a very defensive rant and continues blaming my girlfriend for not giving him the correct info swearing every step along his rant, he asked if he could put me through to his manager but at this point i just put the phone down.

Do not make use of these peoples services that make a customer feel like you owe them and have rotten attitudes like this, its disgusting and as i have read, Neil, the owners attitude is exactly the same