Bell City Locksmiths
Unclaimed Business
|2.7|3 Reviews (last 12 months)|This business does not respond to reviews
Bell City Locksmiths
Unclaimed Business
|2.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.7|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Chris M
1 reviews | Active since Nov 2025
11 Nov 2025, 16:10
Cunning deals of replca keys
Very bad experience with them in a simple process of obtaining a remote spare key for my vehicle . It was paid for up front , they could not make the key and after eight months of promises and unansweered phonecalls I eventually asked Niël to just reimburse my allmost three grand . He agreed but to date I have received no money . After numerous calls to Sylvia (mother) , still nothing . Which way should I go ???
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Chris M
1 reviews | Active since Nov 2025
11 Nov 2025, 16:10
Cunning deals of replca keys
Very bad experience with them in a simple process of obtaining a remote spare key for my vehicle . It was paid for up front , they could not make the key and after eight months of promises and unansweered phonecalls I eventually asked Niël to just reimburse my allmost three grand . He agreed but to date I have received no money . After numerous calls to Sylvia (mother) , still nothing . Which way should I go ???
0
Replies (0)JC
Jamie-Lee Curtis
1 reviews | Active since Jun 2023
3 Nov 2025, 11:15
Arrogant/Disrespectful Staff -NEIL AND EUGENE
We got a new key with transponder, no more than 5 months ago. Key just broke, a clean cut, the cut is so clean a person would say a machine cut it. No bends in the key nothing !!! Went to the store asking about the warranty, they don’t answer any questions they did not even look at the key, they just said R350 to fix it. Clearly the key was defective and they tried blaming it on us. Called Neil, explained the situation on the phone to which he sounded so understanding provided me with his WhatsApp number and aske to send the pictures. Took his own time to respond said yeah client uses lanyards that why the key breaks. We not in sales, we don’t drive a bakkie or truck to use a lanyard we drive a Kia Picanto, who uses a lanyard for such a small car matter of fact we don’t use lanyards for any of our keys. He had a nerve to say your husband was here this morning, my husband asked relevant question like what if this happens again they said then we just have to pay again. When I told him you can see the cut is clean he blue ticked me , tried calling him, again to which immediately he was out of office, spoke to Eugene, at the beginning did not know about any of this and saying Neil is not there to him stating the key is bended and Neil did inform him. Talking about its Monday and he don’t have time for this. What time of service is this that you give. And if Neil wasn’t in the office, how do you know the key was bended. And why when I ask if I can forward him the pictures he said no and got a real nasty attitude. We understand some customer can be difficult and make excuses but don’t try and label everyone the same. They manner in which he spoke is spoke is so unprofessional and disrespectful. Would not recommend anyone to go there at all. Big thank you to Sergio and Reggy for being so understanding can’t say the same for the other to arrogant people.
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Jamie-Lee Curtis
1 reviews | Active since Jun 2023
3 Nov 2025, 11:15
Arrogant/Disrespectful Staff -NEIL AND EUGENE
We got a new key with transponder, no more than 5 months ago. Key just broke, a clean cut, the cut is so clean a person would say a machine cut it. No bends in the key nothing !!! Went to the store asking about the warranty, they don’t answer any questions they did not even look at the key, they just said R350 to fix it. Clearly the key was defective and they tried blaming it on us. Called Neil, explained the situation on the phone to which he sounded so understanding provided me with his WhatsApp number and aske to send the pictures. Took his own time to respond said yeah client uses lanyards that why the key breaks. We not in sales, we don’t drive a bakkie or truck to use a lanyard we drive a Kia Picanto, who uses a lanyard for such a small car matter of fact we don’t use lanyards for any of our keys. He had a nerve to say your husband was here this morning, my husband asked relevant question like what if this happens again they said then we just have to pay again. When I told him you can see the cut is clean he blue ticked me , tried calling him, again to which immediately he was out of office, spoke to Eugene, at the beginning did not know about any of this and saying Neil is not there to him stating the key is bended and Neil did inform him. Talking about its Monday and he don’t have time for this. What time of service is this that you give. And if Neil wasn’t in the office, how do you know the key was bended. And why when I ask if I can forward him the pictures he said no and got a real nasty attitude. We understand some customer can be difficult and make excuses but don’t try and label everyone the same. They manner in which he spoke is spoke is so unprofessional and disrespectful. Would not recommend anyone to go there at all. Big thank you to Sergio and Reggy for being so understanding can’t say the same for the other to arrogant people.
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Replies (0)WB
Wendy B
1 reviews | Active since Nov 2017
5 Sept 2025, 07:49
Honest and knowledgeable business!
If I could give them 6 stars I would!! A family business that is not only knowledgeable in their line of work but they really care about their customers. Honest, kind, diligent and goes the extra mile. They don't give up when the job gets tough - they make a plan! An absolute pleasure dealing with them!
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Wendy B
1 reviews | Active since Nov 2017
5 Sept 2025, 07:49
Honest and knowledgeable business!
If I could give them 6 stars I would!! A family business that is not only knowledgeable in their line of work but they really care about their customers. Honest, kind, diligent and goes the extra mile. They don't give up when the job gets tough - they make a plan! An absolute pleasure dealing with them!
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