WB
Wendy B
Active since Nov 2017
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
BA Executive Club joke!
I have been trying for 3 months to link my Qatar account to BA to convert and use my avios miles. I have spent hours on phone calls and each time I am told a different story on how this will be remedied. I have done everything they have asked of me. Last week, at my wits ends, I asked to speak to someone senior and was told that she would try get someone to call me back - guess what? No one contacted me! The Avios miles are now about to expire and I still have not had any joy. They have now told me I need to go back to Qatar to change my name on their side because I have a middle name and that is what is causing the problem as their system can't deal with a middle name. I explained that it isn't unusual to have a middle name and surely I am not the only person who does. Qatar is not contactable (I am still trying) due to the flight issues caused by the war! So basically BA will ensure that I cannot use the miles and have wasted hours of my time!
0 replies
7 months ago
Honest and knowledgeable business!
If I could give them 6 stars I would!! A family business that is not only knowledgeable in their line of work but they really care about their customers. Honest, kind, diligent and goes the extra mile. They don't give up when the job gets tough - they make a plan! An absolute pleasure dealing with them!
0 replies
9 months ago
Well done Game Kenilworth and Samsung!
We noticed a line had appeared on our fairly new Samsung TV. We were told to email Danie at Game and within 24 hours I had received a call to say that this had been logged with Samsung. The next day I received a call from Lungi at Samsung who ran diagnostics on the TV. He then arranged for Shamiel to come in to replace the faulty part. The next day he was at my house and they replaced the faulty part. What an amazing experience from Game and Samsung. That is what service is all about!
56 replies
10 months ago
Vodacom take advantage of Old People due their lack of technical knowledge.
Whatever you do keep away from this company. They made a mistake and have refused to take responsibility for it. They effectively feel nothing taking advantage of the elderly. My 82 aunt who had Motor Neurone Disease and who has just passed away was one such person taken advantage of. They didn't take out the death cover as requested - a mere R9 pm which is nothing and knowing you are terminal, sent the emailed contract to an old email address and then refused to take any responsibility for this. They are still claiming against the estate and I personally am utter disgusted by them. When I travel over South Africa and Africa, all my friends have MTN and they always have reception where as I don't. Stop wasting your time with Vodacom and their immoral ways! I will certainly be stopping my contract when it expires and will tell everyone else to to so too!!
53 replies
18 months ago
A business that personifies CARE!
This is an example of going beyond service! Dirk and his team have been absolutely amazing and helpful to my 82 year old frail aunt! This is what so many businesses lack - they actually care, listen to your request and make a plan to assist. I cannot sing Dirk and his team's praises more. Thank you!!
53 replies
19 months ago
Collusion with the wheelchair companies and no care for the elderly.
This is thankfully NOT my medical aid BUT sadly it is for my 83 year old aunt! Every time we try claim anything for her - currently a wheel chair there is some issue! They tell us to use their preferred supplier who is 3 times more expensive than Dischem and then they want us to use up the Savings Account first before they will pay from the EMI fund. She is elderly, with increasing medical costs, needing physio, etc. so obviously it would be a terrible idea to deplete her MSA. The EMI covers 1 wheelchair every 3 years - this is her first (and probably only one) but they won't pay from it. She has paid for the top scheme for years and now she needs their help they don't want to help. Oh and you can never email them - my aunt is expected to sit on the phone waiting for assistance and then is told - "it's policy!" - even though their letter very confusingly states it can come out if the EMI account. She is devastated!
106 replies
21 months ago
Absolutely no CARE at Medicross!
After 2 weeks, calling and asking for my blood test results I still have not had any reply. Today I tried calling and it just rang for ages, got answered and was put down! I still have no results and when I do get hold of reception they just say there is a note for the doctor and they cant do more!! Shocking! In the meantime I don't know if my meds are working correctly or if they need adjusting ......
0 replies
31 months ago
Definite recommendation for your legal matters
Lucy and Melissa have gone a long way to restore my faith in the legal industry. They LISTENED to what I wanted, acted with integrity, were diligent, communicated well and it was an overall good, personal experience.
0 replies
49 months ago
Stranded in a foreign country
We are stuck in Ireland and Standard Bank has blocked our cards. We sat on the phone for over an hour yesterday and they said they had sorted it out. But it is still not working and calls are being dropped after holding on for an hour. We are stranded with no money and we can't get hold of them.
148 replies
50 months ago
Standard Bank is going down the drain!!
I don't know what has happened to Standard Bank but nothing works anymore!! A few days ago my credit card stopped being authorised for international payments. So we called and they said that the Fraud Department had flagged it and they have now corrected it. I made an international payment and now a few hours later it won't do them anymore. So we call the Fraud line and after 2 attempts of holding on for 7 minutes it just cuts you off!! This has been after a string of horrendous service that I have had from them lately!
74 replies
Review Distribution
5 Star
7 (46.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (53.333333333333336%)