disgusting service

I am so disappointed. I made an order in February and I was told 7days from receiving payment I have been given many different stories and got charged extra for her changing her mind...i only received my 17th September when I was told my new delivery date was the 15th September....my order was complete wrong and when I asked what was going to be done she insisted she was not going to do anything...i also have been called bridezilla on more than onc occasion....and was threatened when I made her public for what she has done....i will be taking this further is any person would like to join me on this you are more than welcome