Shocking Service from Bella Visage

My experience with this company has been shocking. I bought training material from them in 2017 and did not receive all the documents required for SETA accreditation. After several months of emailing, their phone is never answered, I finally got the documents. However, these were not up to scratch and I knew they would not go through the SETA. I questioned the company but was assured these materials had gone through programme approval before. I submitted the materials in July of this year. They did not get through programme approval. For the last three weeks I have asked for the materials to be remediated. They are, after all, advertised as SETA Accredited with an assurance that the materials will be remediated if they do not get through the SETA. Eventually, after several emails, I had an apology and that I would be refunded the money I paid. I have requested this payment several times now and to date, I have still not received it. I am completely frustrated by the lack of professionalism and competence and would not recommend this company as a materials developer to anyone!