BL
Belle la vie
Unclaimed Business
BL
Belle la vie
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYG
Yolande G
1 reviews | Active since Jan 2020
31 Mar 2022, 18:39
NEVER AGAIN
Never again!! We were looking forward to a nice family holiday. But the lady Desire complained daily about the smallest things that made our holiday VERY unpleasant. If we didn’t pay so much too stay there we would have left and found another place to stay at. They reside right next to the chalet as well which is making it even worse when you have to deal with all the complaining! No thanks
Helpful (0)
|Replies (0)YG
Yolande G
1 reviews | Active since Jan 2020
31 Mar 2022, 18:39
NEVER AGAIN
Never again!! We were looking forward to a nice family holiday. But the lady Desire complained daily about the smallest things that made our holiday VERY unpleasant. If we didn’t pay so much too stay there we would have left and found another place to stay at. They reside right next to the chalet as well which is making it even worse when you have to deal with all the complaining! No thanks
0
Replies (0)HK
Hantie K
1 reviews | Active since Jan 2020
26 Aug 2019, 16:23
Holiday chalet
Visited Belle la vie in Ballito North coast. Booked via booking. Com. Had an awesome and warm welcome from Host. Netflix free and free wifi. Walking distance from beach. Chalets clean and tidy and well equipt. Thank you Des and family. Highly recommended.
Helpful (0)
|Replies (0)HK
Hantie K
1 reviews | Active since Jan 2020
26 Aug 2019, 16:23
Holiday chalet
Visited Belle la vie in Ballito North coast. Booked via booking. Com. Had an awesome and warm welcome from Host. Netflix free and free wifi. Walking distance from beach. Chalets clean and tidy and well equipt. Thank you Des and family. Highly recommended.
0
Replies (0)WG
Wladimir G
1 reviews | Active since Jan 2020
26 Dec 2017, 09:53
Dream Holiday Booked via Booking.com Turned Into A Nightmare!
A dream destination 5th birthday celebration turned out to be a nightmare! When we arrived, Desire went through her house rules with us for 5 times! One of her rules was that we had to be settled by 21h30 - imposing a bed time for adults. False advertising! The property IS NOT BY THE BEACH! The property is near the beach and not situated where Desiree Groos stated. The property is far below acceptable standards. We were not offered blankets and literally froze at night and had to continuously beg for warmth. Only one blanket was thrown into our faces. Asking for an extra blanket would be our worst mistake. Desire Groos reported that the blanket(s) were missing and withheld a further R2000 deposit refund. We were treated like rabid dirty dogs and were constantly reminded not to steal towels. The property is near a very unsafe area with drunkards and drug addicts. Desire's utterances were that we should not go off to the corner were there are people like us (black) and bring 15 people to her house and have a party. This comment was offensive and not necessary. The WiFi was switched on and off. It was so frustrating we resorted to alternative means of entertainment. Several guests have logged this complaint on their review on the property on Booking.com I was accused of stealing a teas**** and a table knife (lol)! When we walked into the units no inventory list was shared with us but as we left Desire Groos counted the cutlery and demanded that i return the teas**** that i had stolen or else she would be keeping R1000 deposit. A previous guest in her Booking.com also mentions how Desire demanded R100 for a placemat! The deposit that we were charged with is not the same as the deposit on Booking.com . We were charged double the deposit because Desiree Groos had mentioned she has difficulty with black people in the past! Desire Groos lied that we had requested for cleaning and never paid for it. Yet I have an email and a WhatsApp message to support cleaning was for a single room on one day. Desire told us her property's policy was not to provide cleaning on a public holiday or weekend. On the same day that the room was cleaned, my Michael Kors watch and Davidhoff Cool Waters perfume was also stolen from the room. Payments to the property were made in advance on a monthly basis. On couple of months i received payment demands from Desire regardless already having paid. Desiree Groos would also claim that she had not received payments. Every single proof of payment available was sent to Desiree Groos but when we arrived at the property we were told we had not paid and had to make an extra payment. Racial slurs were thrown at us every time Desiree Groos decided it was in our best interests to be told what previous black tenants had done. We were not spared of every story of how terrible and disgusting black people had behaved at her property. Desire would fly into a fit of rage when asked for clarity or for an explanation. We were gripped in fear as we had young children and we did not want our children exposed to what she would possible do. My son was miserable and wept bitterly every time Desiree insulted us - unprovoked. It was her "house and she could do or say the f*#k she wants". I had communicated 3 times via WhatsApp to Desire on the guest list yet on arrival she decided to charge us for a 2 year olds stay. We had travelled to Ballitto to celebrate my son's 5th birthday. What was meant to be a wonderful weekend surrounded by family and friends turned out to be our worst nighmare. My son's birthday ruined! Desiree arrived at the property at 10h00 sharp and began screaming "get the f*#k off my property before i call security". What triggered this was both me and my friend were trying to feed our children before leaving. The owner of the property, Desire Groos marked us as a no show on Booking.com on purpose because we had told her we would report her behaviour and how she ill treated us. We were marked as a no show so that we would be unable to rate our stay and so that Desire Groos would not have to pay Booking.com commission for our stay. Desire Groos should NEVER be with Bookings.com I recorded all Desire Groos' behaviour. I know for sure Desire Gross and her husband also have a recording of a phone call made to us on Saturday 16 December. My son's actual birthday. My son had to start off one of the most important milestones in life in tears. I have voice recordings, WhatsApp messages, photographs and video recordings to support all the above.
Helpful (0)
|Replies (0)WG
Wladimir G
1 reviews | Active since Jan 2020
26 Dec 2017, 09:53
Dream Holiday Booked via Booking.com Turned Into A Nightmare!
A dream destination 5th birthday celebration turned out to be a nightmare! When we arrived, Desire went through her house rules with us for 5 times! One of her rules was that we had to be settled by 21h30 - imposing a bed time for adults. False advertising! The property IS NOT BY THE BEACH! The property is near the beach and not situated where Desiree Groos stated. The property is far below acceptable standards. We were not offered blankets and literally froze at night and had to continuously beg for warmth. Only one blanket was thrown into our faces. Asking for an extra blanket would be our worst mistake. Desire Groos reported that the blanket(s) were missing and withheld a further R2000 deposit refund. We were treated like rabid dirty dogs and were constantly reminded not to steal towels. The property is near a very unsafe area with drunkards and drug addicts. Desire's utterances were that we should not go off to the corner were there are people like us (black) and bring 15 people to her house and have a party. This comment was offensive and not necessary. The WiFi was switched on and off. It was so frustrating we resorted to alternative means of entertainment. Several guests have logged this complaint on their review on the property on Booking.com I was accused of stealing a teas**** and a table knife (lol)! When we walked into the units no inventory list was shared with us but as we left Desire Groos counted the cutlery and demanded that i return the teas**** that i had stolen or else she would be keeping R1000 deposit. A previous guest in her Booking.com also mentions how Desire demanded R100 for a placemat! The deposit that we were charged with is not the same as the deposit on Booking.com . We were charged double the deposit because Desiree Groos had mentioned she has difficulty with black people in the past! Desire Groos lied that we had requested for cleaning and never paid for it. Yet I have an email and a WhatsApp message to support cleaning was for a single room on one day. Desire told us her property's policy was not to provide cleaning on a public holiday or weekend. On the same day that the room was cleaned, my Michael Kors watch and Davidhoff Cool Waters perfume was also stolen from the room. Payments to the property were made in advance on a monthly basis. On couple of months i received payment demands from Desire regardless already having paid. Desiree Groos would also claim that she had not received payments. Every single proof of payment available was sent to Desiree Groos but when we arrived at the property we were told we had not paid and had to make an extra payment. Racial slurs were thrown at us every time Desiree Groos decided it was in our best interests to be told what previous black tenants had done. We were not spared of every story of how terrible and disgusting black people had behaved at her property. Desire would fly into a fit of rage when asked for clarity or for an explanation. We were gripped in fear as we had young children and we did not want our children exposed to what she would possible do. My son was miserable and wept bitterly every time Desiree insulted us - unprovoked. It was her "house and she could do or say the f*#k she wants". I had communicated 3 times via WhatsApp to Desire on the guest list yet on arrival she decided to charge us for a 2 year olds stay. We had travelled to Ballitto to celebrate my son's 5th birthday. What was meant to be a wonderful weekend surrounded by family and friends turned out to be our worst nighmare. My son's birthday ruined! Desiree arrived at the property at 10h00 sharp and began screaming "get the f*#k off my property before i call security". What triggered this was both me and my friend were trying to feed our children before leaving. The owner of the property, Desire Groos marked us as a no show on Booking.com on purpose because we had told her we would report her behaviour and how she ill treated us. We were marked as a no show so that we would be unable to rate our stay and so that Desire Groos would not have to pay Booking.com commission for our stay. Desire Groos should NEVER be with Bookings.com I recorded all Desire Groos' behaviour. I know for sure Desire Gross and her husband also have a recording of a phone call made to us on Saturday 16 December. My son's actual birthday. My son had to start off one of the most important milestones in life in tears. I have voice recordings, WhatsApp messages, photographs and video recordings to support all the above.
0
Replies (0)