Shocking Experience — I Wish I Read the Other Reviews First

⭐ 1/5 — If I could give zero, I would. Absolutely disgusting service.

Wow. Where do I even begin? I can clearly see I’m not the only one — the reviews are full of stories exactly like mine, and honestly, I wish I had believed them.

I bought a couch a month and a half ago, and you can already tell where this disaster is headed. Every single week, I requested an ETA. Every single week, the female employee confidently told me, “next week.” Rinse and repeat. Luckily my parents are home during the day, otherwise I would’ve been burning my leave week after week waiting for a couch that apparently existed only in their imagination.

Eventually I had enough and phoned to speak to the owner because I was done wasting time on the frontline staff. The male employee laughed — literally laughed — and then tried to hide behind the POPI Act as an excuse not to provide contact details. When I asked him to please get the owner to contact me, he chuckled again and said he’d “try.” Professionalism? Nowhere to be found.

At this point, my father had to step in because apparently a young woman spending her hard-earned savings isn’t taken seriously here. Suddenly the fabric “wasn’t available,” then “something else was delayed,” then another excuse, and another. Only when he pushed did the same male employee finally check properly — and surprise! — the couch was actually waiting for delivery the whole time.

As if the incompetence wasn’t enough, the female employee then snatched the phone mid-conversation and started arguing with my father. He literally had to raise his voice to remind your staff about basic manners when speaking to customers.

And the final cherry on top? The couch arrived WITHOUT scotch-guarding. The very feature I specifically selected, from the fabrics I was told would definitely be scotch-guarded. After all that waiting and all that disrespect, you still delivered the wrong product.

This business thrives on empty promises, zero accountability, and a shocking level of disrespect toward customers. I would never recommend them to anyone — not even as a joke.