Very Stressful

After getting approval from the insurance company to have the windshield replaced as the crack on it was not repairable. On the 1st July the windshield was replaced at PG Glass Bellville, my appointment was 10am and apparently they needed the car for around 3 hours. We did the prei-nspection and then I took a walk with my friend to the Bellville CBD, as I was told I was going to be given a call upon completion.

Around 1pm still no phone call, I slowly made my way back to their premises. I saw the vehicle parked outside as I was approaching, I went in, I didn't ask why I wasn't called to be informed about the job completion. I was given a key to go and inspect the vehicle, I put the vehicle ON and ran the wipers and they went all the way to the rubber trim on the edge of the windshield.

I went back in and reported this, the technician came to adjust the wipers, I mean how come you miss something like that? I made my way back in and paid my debt, left for home.

I passed by a friend's house and my friend was happy for me as nothing showed that my windshield my actually a replacement, but upon taking a closer look, the rubber trim on the left and side of the windshield was not fitted correctly as some parts of it didn't went over the windshield. That wasn't necessarily a problem cause I just pulled it over, then it was OK.

Upon arriving at home I had a bit of a disturbing noise, like a noise of a glass bouncing while the engine is running. OK I told myself that I have to pay attention to this. OK the company told me that I must not have the car washed for 2 days, and that was OK no problem.

The next day I drove the vehicle in the morning around 5am in the morning, and I couldnt help but feel very cold air flow around the dash and with no air conditioner operation. On the next morning I noticed how I suddenly had flu and the way the air was blowing more especially on high speeds, I was forced to wear a mask inside my own car.

I thought I must give this Time, maybe it will go away, but no it didn't. I had two other people who I had asked to pay attention to this as well and they confirmed with me that indeed there's wind coming in the dash, we even put on a paper on the end of the dash and I was moving mad.

I called the auto company and obviously I am connected to a call center where I have to explain and be put straight through to PG Glass Bellville branch and OK, I was called in to have the vehicle looked on the same day, I had to make 14:30 and it was just 14:00, I did my best and made 14:45 can't exactly get a ticket, had to obey the rules of the road.

Upon my arrival I spoke with the consultant who assisted me over the phone, they requested the vehicle inside and one of the technician asked questions and looked at the vehicle. Unfortunately, due to traffic at the time, the vehicle could not be driven so they can also attest to the problem I was having, a booking for repair was made for the same week on a Friday morning.

I left their premises and went home, Friday morning I was there before 8am. My vehicle was requested in, I was introduced to my technician but then I was asked if he can quickly check a quantum driver window that had a problem going up and down. I said it is fine, that took him till past 9am to finish.

We talked a bit about the problem and then it was required that I drive with me so he can get a proper diagnosis. My journey with him took about 19 km as in total and indeed he experienced what I was having a problem with. Upon our arrival at the premises when he opened the bonnet, removed the cover to get to the windshield, he did feel that the adhesive had gaps and I also felt that. He told me that he will have to take it out and put it back again.

He started with the job and I had to sit on the waiting area, he completed the job and I was informed that I could drive the vehicle at 11am. I signed the papers at 11am and the vehicle was inspected, what wasn't right the technician attended to it with ease. I was told to remove the tapes when I get home, it was a raining day, so I asked what the wind and rain remove them before I do cause that's what is going to happen. No problem, there's nothing that can be done obviously.

I drove home, no wind coming through my dashboard anymore. All thanks to the technician who did the job second time.

Now there's the issue of the windshield rattling on an uneven road and it is really scary, annoying at the same time. You just don't know what could happen someday. I am asking myself, I go back home in the Eastern Cape and driving on the gravel road is going to be very stressful.

What can be done to make the issue go away?