Disgusting service Belvedere Retirement Villages

Sadly, I see that people have been having problems with Belvedere since 2017 and nothing has got any better. Both my parents passed away last year, with a life rights agreement on a property at Bushy Park. Despite new people purchasing the property and moving in in October 2021, we have still not received any payment from them. They either ignore all emails or have a whole lot of excuses! What a great business they have - sell the property and keep the money hence receiving payment on the same property many times over. Surely some sort of governing body should be taking them to task!