Unsatisfactory service

We ordered two sets of soccer kits for a soccer club in the beginning of the year. I am disgusted at the service that we received. Some shorts and tops came misprinted and needed to be redone. We ordered winter jackets and basically received them at the end of winter. The owner (Brian) never answers his phone. Todate we are stilll waiting for one pair of shorts so I have a kit that is not complete. We pleaded that we get these shorts before the season ended and we still haven't received them. We have been told that we were going to be refunded for the missing shorts and still be given the shorts. Well nothing has happened. This was two weeks ago. It has been one excuse after another. I would like my shorts urgently as I cannot hand the kit back to the club when it is not complete