Active since Mar 2017
6
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0
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Reviews
6 reviews1 month ago
Paid for material and no material
We purchased material from this company in November 2025. Upto now no material has been delivered. We cannot collect it and they don't reply to our whatsup and phonecalls. We have sent them numerous messages which have been read but not answered.
0 replies
17 months ago
De activated line without permission
I went to work on Monday morning and we had no internet. I phoned mweb and was told that my line was de activated. I don't know why or who authorized this to be done but it wasn't me. I logged a call and got a ticket number MWB29659608. I was told that it was escalated and that within 48 hours the line would be re activated. Until now nothing. I have had numerous calls with them and everyone tells me a different story. Now I am being told that my line is active with metro fibre and not active with mweb. How is this possible ? This afternoon I was told that my ticket was closed. Nothing has been resolved and yet my ticket was closed. No sms nor any other communication. They have now placed an order for a line to be active which is going to take another 48 hours. I need my fibre working as it's a business. My phones run through it, printer and computer. I have been unable to run month end, do payments and am loosing business as our phones don't work. We cannot make or receive calls. I have tried to speak to a manager or supervisor but they say they cannot transfer me and have to ask them.to call me back. Until now nobody has called me back. I cannot carry on like this. Please help. Now nobody has
0 replies
30 months ago
Unsatisfactory service
We ordered two sets of soccer kits for a soccer club in the beginning of the year. I am disgusted at the service that we received. Some shorts and tops came misprinted and needed to be redone. We ordered winter jackets and basically received them at the end of winter. The owner (Brian) never answers his phone. Todate we are stilll waiting for one pair of shorts so I have a kit that is not complete. We pleaded that we get these shorts before the season ended and we still haven't received them. We have been told that we were going to be refunded for the missing shorts and still be given the shorts. Well nothing has happened. This was two weeks ago. It has been one excuse after another. I would like my shorts urgently as I cannot hand the kit back to the club when it is not complete
0 replies
30 months ago
unsatisfied
I have an issue with metro fibre and mweb. I have a 250meg line at home and i only get to a speed of 90. I have reported this numerous times and nothing gets done about it. We have done all the necessary tests and they keep saying its busy being sent to metrofibre and yet nobody phones to come out and nobody comes back to me with feedback. We are paying for something that we are not getting.
0 replies
31 months ago
Disgusted with service
I have an issue with ADT. They came into Linmeyer and everyone was requested to move over to ADT as they were the prefered provider in the area. My mom lives in Linmeyer and is a widow and pensioner. Firstly they created two profiles for her and debited her twice over and over again. We have only now managed to get the one profile cancelled but no refunds have been done. This has been going on for four months. Secondly her alarm is faulty and everytime it goes off she panics. She requested for a technician to come out almost a week ago and was told that because she is a pensioner she needs to wait for the pensioners day. That is more than a week away. How can they expect an elderly person to be without an alarm and take so long to come out and fix the alarm ? the service is disgusting and unacceptable. I have never heard that you need to wait for the "pensioners day" for someone to come out and repair your alarm. In the meantime we have had to get someone else on a private scale to fix the alarm and pay a higher fee because of the incompetence of ADT. I would like some feedback from someone senior and someone who actually knows what they are doing.
262 replies
61 months ago
Poor service with Telkom - irratge customer
I honestly do not know what to do anymore. My moms business line went down on the 29th March. We reported it on the 30th March under reference 10CRK3000321. We then got another escalation reference number of 108211. We are now on the 8th April and the line and the ADS line are still not fixed. This has been escalated twice already and email (so they say) have been sent to the technician that has been assigned. Whenever we call that is all that we get told. A technician has been assigned. What would normally be a 48 hour turn around time, has now been over a week. Can someone else tell me what to do ??????? The service is absolutely shocking. we cannot even get hold of the supervisors or team leaders as they are supposedly working from home, When asked for a contact number of the technician it is also denied. They can't even tell me where the fault is or how much longer it is going to take to fix it.
0 replies
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2 Star
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1 Star
6 (100%)