Avoid Natasha & Benico Pool Services – Unreliable and Unprofessional

I contracted Natasha at Benico Pool Services (also trading as Benico Home Improvements) on August 14, 2024, to replace a leaking pipe between the weir and the pool. Unfortunately, the so-called "new" pipe also sprung a leak by December 2024.

Between December 18, 2024, and January 21, 2025, I repeatedly contacted Natasha to resolve the issue. Initially, she claimed her team was on an extended Christmas break but assured me they would come during the week of January 12, 2025. That never happened. She then promised they would come the following week (January 17, 2025), but once again, no one showed up.

After weeks of broken promises and no resolution, I had no choice but to hire another contractor, as my pool was losing a significant amount of water. The lack of accountability and professionalism from this company is unacceptable.

If you’re considering using Benico Pool Services / Benico Home Improvements, I strongly advise you to look elsewhere unless you want to deal with delays, excuses, and subpar work.