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19 reviews5 months ago
WARNING: Extremely Poor Service from J Ross Trading / Bulu***a Borehole Drilling
I am writing this review to warn others about my experience with J Ross Trading (also operating as Bulu***a Borehole Drilling). In my opinion, based on everything I’ve gone through, this company is highly unprofessional, unreliable, and not transparent about essential requirements or costs. I contracted them in December 2024 to install a complete borehole system at my property. Their pricing is significantly higher than their competitors, but I went ahead because they were referred to me by a neighbour. The installation took place in mid-December. For months, the water pumped from the borehole was brown, and despite many attempts to reach Johan (via phone and WhatsApp), he was mostly uncontactable. On the rare occasions he responded, it was with empty promises to come and sort out the issue—promises that never materialised. Only in July 2025—six months later—did Johan finally tell me that the system needed additional PVC sleeving and a gravel filter to fix the problem, at further cost. The PVC sleeving was listed as optional on the original quote, but at no stage during the installation did he explain that it was actually necessary to prevent exactly the issue I’ve been dealing with. Had this been disclosed upfront, I would have approved it immediately and saved myself months of frustration. I reluctantly re-engaged him because I needed the system fixed. He installed the sleeving at the end of July. However, the gravel filter now needed replacement with clean gravel because it had been filtering brown water for months due to the missing sleeving. From the beginning of August to today, I have repeatedly asked Johan to complete this last step. Again—excuses, delays, and broken promises every time. This week, I discovered a leak on the storage tank he installed. After multiple attempts, I finally reached him. He instructed me to turn off the pump at the control box and said he would come through later the same day. It has now been four days, and—unsurprisingly—he has not arrived, despite yet another round of promises and excuses. At this point, I feel completely let down and misled. Based on my experience, this company does not stand behind its work, does not honour its commitments, and shows little regard for customers once payment has been made. I strongly advise others to avoid J Ross Trading / Bulu***a Borehole Drilling. In my view, their lack of professionalism and accountability has cost me time, money, and months of unnecessary frustration.
53 replies
11 months ago
Quality Work, Honest Service – Highly Recommended
I recently had the pleasure of hiring Roofing Solution Masters to apply a rubber roofing paint on one section of my property, along with a torch-on waterproofing process on another. I hold very high standards when it comes to workmanship and professionalism, and it is rare to find a company that not only meets but exceeds those expectations. Steve and his team did exactly that. From the outset, communication was outstanding. Steve provided regular updates throughout the project, including progress photos, which kept me fully informed and reassured. The team was punctual, respectful of my space, and exceptionally diligent. Over the two-day period, they worked with precision and care, ensuring every detail was addressed to the highest standard. What impressed me most was their flexibility and willingness to go the extra mile. I had a few additional requests for painting and touch-ups beyond the original scope, and Steve accommodated them without hesitation. It's rare to find a contractor who combines technical expertise with such a high level of customer service. The pricing was very reasonable for the quality of work provided, and at no point did I feel corners were cut. In fact, their commitment to doing the job right was evident in everything from their tools and materials to the thorough cleanup afterwards. I confidently and wholeheartedly recommend Roofing Solution Masters for any roofing or waterproofing project. If you're looking for a team that is professional, skilled, reliable, and genuinely invested in delivering great results, look no further
0 replies
15 months ago
Avoid Natasha & Benico Pool Services – Unreliable and Unprofessional
I contracted Natasha at Benico Pool Services (also trading as Benico Home Improvements) on August 14, 2024, to replace a leaking pipe between the weir and the pool. Unfortunately, the so-called "new" pipe also sprung a leak by December 2024. Between December 18, 2024, and January 21, 2025, I repeatedly contacted Natasha to resolve the issue. Initially, she claimed her team was on an extended Christmas break but assured me they would come during the week of January 12, 2025. That never happened. She then promised they would come the following week (January 17, 2025), but once again, no one showed up. After weeks of broken promises and no resolution, I had no choice but to hire another contractor, as my pool was losing a significant amount of water. The lack of accountability and professionalism from this company is unacceptable. If you’re considering using Benico Pool Services / Benico Home Improvements, I strongly advise you to look elsewhere unless you want to deal with delays, excuses, and subpar work.
0 replies
16 months ago
Here's a strong negative review based on your provided issue: Avoid S&M Electronic Services - Horrible Experience
I recently ordered a replacement controller for my Russel & Hobbs electric blanket from S&M Electronic Services, expecting to receive the correct part (RHQEB-01) I had ordered. Instead, I was sent an entirely different, incompatible part (Ru11-1/T3). The invoice clearly listed the correct part number, yet the part I received was completely wrong and did not fit my blanket. When I raised this issue with S&M, I was met with an unbelievably poor response from Rageema, who told me they could not accept the return because the part was supp**** by their supplier. This makes no sense. It’s like ordering bananas, being invoiced for bananas, and receiving oranges instead. This kind of mix-up is clearly the result of poor picking and, frankly, a lack of basic quality control at S&M Electronic Services. I also requested the name of Rageema's superior and was given the runaround. When I asked to speak to this superior, I was told they were in a meeting, and Rageema couldn't say when it would end. This level of customer service is utterly disgraceful. Now, I’m left with a controller that I didn’t order, can’t use, and have no means of returning. This company’s business practices are appalling, and customer service is a nightmare. I wouldn’t trust them with any order, and I strongly advise against purchasing from them if you value your time, money, or sanity. Avoid S&M Electronic Services at all costs.
0 replies
33 months ago
Vodacom Customer Service Fail: A Disheartening Experience
I feel compelled to share a recent experience I had with Vodacom, which left me deeply disappointed and frustrated as a loyal customer. On July 4th, 2023, my daughter visited the Vodacom store at Cradlestone shopping mall to recharge my prepaid data bundle. However, what seemed like a routine transaction turned into a nightmare. The store clerk sold my daughter a new R200 data bundle, loaded it onto my existing sim card, and instructed her to follow specific activation steps. Little did we know that Vodacom reassigns mobile numbers, leading to the loss of my existing airtime and data on the previous sim card. Upon realizing this, we returned to the store on July 16th, seeking assistance. After much discussion, the manageress, Ayesha, acknowledged the mistake and promised to reverse the bundle and transfer it to a new sim card we had to purchase. To my frustration, this meant an extra R200 expense for data that should have been avoided. Adding to the disappointment, Ayesha assured us the process would take 7 working days. However, 8 days later, there was no sign of the promised reversal, and all attempts to contact her went unanswered. Today, on August 4th, 2023, my daughter visited the store to inquire about the status of the reversal. Surprisingly, Ayesha seemed to be avoiding her, and another staff member denied any refund or reversal, attempting to place the blame on us for not verifying the sim card's validity. This entire incident showcases a lack of professionalism and accountability within Vodacom's customer service. It's disheartening to see a company not owning up to its mistakes and not properly training its staff on internal processes. I hope that sharing my story will bring attention to the importance of customer satisfaction and transparency in business practices. As consumers, we deserve better treatment and service from companies we trust with our hard-earned money. Unless Vodacom promptly resolves this issue and offers a genuine apology, I regretfully must consider ending my association with the company and encourage others to think twice before choosing Vodacom as their service provider. Let's hope for a better future where companies prioritize their customers' needs and concerns.
120 replies
37 months ago
Azaadville Pharmacy - Muhammed Ebrahim
I would like to express my deep appreciation for the incredible contributions that Muhammed Ebrahim of Azaadville Pharmacy makes to the community. As a pharmacist, he has gone above and beyond in serving his patients and ensuring their health and well-being. His dedication to the profession and his generosity toward those in need is truly inspiring. In addition to his outstanding work as a pharmacist, I want to commend him for his numerous acts of community service. He has consistently given back to the community, by providing essential medicines to those who cannot afford them. His selflessness and dedication to the well-being of others have not gone unnoticed. He is an exceptional pharmacist and an outstanding member of the community. I am honored to have the opportunity to recognize his contributions and express my gratitude for all that he does. Mohammed, thank you for your unwavering commitment to helping others and for being an exemplary role model in the community. You truly make a difference in the lives of so many.
0 replies
42 months ago
Lack Of Spares - Philips Air Fryer
A word of caution when purchasing Philips Air Fryer products here in South Africa. For some obscure reason, they and their agent Service Tec do not carry an adequate supply of the correct spare parts for their Air Fryers. I purchased an Air Fryer in July 2019 via Takealot. Unfortunately, the outer pan assembly for the fryer was damaged, (just the plastic piece). For the past 3 months we have been attempting to obtain this part from Philips / Service Tec, but in vain. We have been told by Service Tec that they do not have this part in stock and that they are unable to obtain it from Philip themselves, and that they cannot back-order the part from Philips because spares are no longer available and have been discontinued. This appliance is only 3 years old! I also note with interest that are more complaints on the Philips S.A. website about the lack of spare parts. Absolutely poor service and appalling intentions by Philips for the South African market
0 replies
42 months ago
No Spares - Philips Air Fryer/s
A word of caution when purchasing Philips Air Fryer products here in South Africa. For some obscure reason, they and their agent Service Tec do not carry an adequate supply of the correct spare parts for their Air Fryers. I purchased an Air Fryer in July 2019 via Takealot. Unfortunately, the outer pan assembly for the fryer was damaged, (just the plastic piece). For the past 3 months we have been attempting to obtain this part from Philips / Service Tec, but in vain. We have been told by Service Tec that they do not have this part in stock and that they are unable to obtain it from Philip themselves, and that they cannot back-order the part from Philips because spares are no longer available and have been discontinued. This appliance is only 3 years old! I also note with interest that are are more complaints on the Philips S.A. website about the lack of spare parts. Absolutely poor service and appalling intentions by Philips for the South African market. https://customercarecontacts.com/philips-south-africa-contact-customer-service-phone/
0 replies
45 months ago
Norman Burness - "Great Customer Experience"
I was very impressed with the professionalism and expertise shown by Norman Burness @ Momentum. His enthusiasm coupled with clear communication helped me in making an unformed decision to continue with Momentum as my short-term insurance provider of choice.
134 replies
45 months ago
Foam Solutions - Poor Service
In an attempt to support our local businesses, I reached out to Werner from Foam Solutions via email around the 19th of July 2022, since he wasn't answering his mobile. I hadn't received a response by Friday the 22nd of July, so I contacted Lizzie from Foam Solutions via Facebook. Lizzy apologized and promised to help with my rather small requirement the following week. I messaged Lizzy at the start of the new week to confirm the time and specifications but my message went unanswered. I waited until Friday last week and then used Fabric Link in Florida to fulfill my requirement, as I had already delayed my project by almost 2 weeks. Going forward, I will not recommend Foam Solutions for your requirements.
0 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (73.6842105263158%)