Poor service and product defect

Bought a reception table from Benson Carpentry and Furniture, when it arrived I was not happy with the finishing of the desk, as there was painting mistakes and was not very neatly done, but I left it there, it has been about a month since and the whole desk is cracking open. He makes promises to come and check and then just never shows up. He also said that I must bring the reception desk to him, it is his product that has a defect, why should I use my time and money to get the desk to him? Paid almost R6000 for this *******...