Debt not decreasing.

THEY ARE SO RUDE, NOT ABLE TO GET ME THE MANANGER. MY DEBT IS GOING DOWN SINCE 2021 I'VE BEEN BUT STILL MY DEBT IS STILL IT IS R14000. JUNE I ENQUIRED TO SEE HOW MUCH IS OUTSTANDING THEY SAID IT IS R14000. I PAID IN JUNE AND JULY BUT STILL I CALLED TODAY MANDY TOLD ME THE SAME SAME AMOUNT OF R14000 WITH ATTITUDE EVEN WHEN I HAVE EXPLAINED ALL THE AMOUNTS I'VE PAID SINCE 2021 BUT. REQUESTED FOR THE MANANGER BUT SHE PUT ME ON A LINE THAT RANG TILL IT GOT ENGAGED. WHEN I COUNT THE AMOUNT I'VE BEEN PAYING SINCE JANUARY THIS IS R12500 BUT STILL THEY SAY I OWE THEM.