Terrible experience,they didn't even refund us.

Booked 2 rooms but got 1 room with 3 single beds ,no linen only sheet and inner without covers. We waited outside the gate for an hour cause they say we not on the guest list. The security guard was busy calling people telling them about us and they asked us to send a confirmation which we did send, and then he opened a gate to show us that 1 room without linen no bathroom nothing only 3single beds and told us to try and sleep there we will talk in the morning. In the morning we needed a bathroom so we had to beg another security guard to show us the bathroom then he showed us a dirty bathroom with broken glasses all over the floor and he said there were other people who broke shower doors before we came bt still he didn't clean, we had to sweep the glasses so we can use the bathroom. We wanted a refund of the other room and they told us we should go to another branch and when we got there,the receptionist told us to call the boss they gave us a number that the true identity was showing somewhere else then we asked for really number thn they gave us a number that went straight to voice-mail. He didn't care he said there's nothing he can help us with if the boss doesn't answer the