Bergbron Vet / Dr Jansen – Disgusting service, rude and completely unhelpful

We have been clients at Bergbron Animal Clinic for 5 years, and over that time we have spent thousands every single month on special food, Cytopoint injections, antibiotics, and ongoing treatment for our dogs.

We have wire-haired terriers with severe skin allergies, and instead of being supported and guided through proper long-term allergy management, we have felt completely neglected.

Our dog is scratching day and night, to the point where the skin is bleeding, and when we raised concerns, Dr Jansen was unbelievably rude. Not only did he refuse to take accountability or apologise for what we feel has been neglect, but he also showed no interest in finding a solution or even discussing a way forward.

Instead, we were told we are “not welcome” at the practice anymore.

After years of loyalty and consistent spending, being treated like this is shocking and heartbreaking — especially when it involves an animal suffering.

If you’re looking for a vet who will walk the journey with you, show compassion, and help manage chronic conditions properly, this is not the place.