Rene U

Active since Dec 2021

Reviews

Industries

Reviews

16 reviews

RE/MAX 2000

2 months ago

Disappointing Experience with Gloria Badenhorst RE/MAX 2000

Our experience with Gloria Badenhorst and Sharon Botes from RE/MAX 2000 was extremely disappointing. From the beginning, we were left completely in the dark about the process, with very little explanation or guidance provided. Communication was terrible throughout, and we often had no idea what was happening or what to expect next. Instead of feeling supported during the sale of our home, we felt treated more like a commission than valued clients. One of the biggest issues was that sentimental items we clearly did not intend to sell were not excluded in the agreement. This led to unnecessary conflict and pressure from the buyers afterward, which caused our family a great deal of stress and emotional upset. We were also very uncomfortable that our personal contact details were shared directly with the buyers, resulting in repeated messages and pressure being placed on us personally instead of matters being handled professionally through the agents. Some of the messages we received from the buyers were honestly terrifying and deeply upsetting, yet the agents turned a blind eye to the situation instead of stepping in to manage communication appropriately. Overall, the entire experience felt negative, stressful, and poorly handled. In our experience, the focus felt heavily placed on the sale and commission rather than protecting the seller’s interests, communicating transparently, and ensuring a respectful, supportive process during what is already a very emotional time. We would not recommend this team based on our experience.

0 replies

Vodacom

5 months ago

19 Days Without Phone Coverage – No Help from Vodacom

I am extremely disappointed with the lack of assistance I have received from Vodacom. It has now been 19 days since my handbag was ******, which contained my phone, ID, driver’s licence, and passport. As a result, I have been without phone coverage for the entire period. I contacted Vodacom for help with a SIM swap so that I could regain access to my number and be reachable again. However, I was told to “rest assured” that someone would be in contact, yet there has been no communication, no progress, and no effort to resolve the issue. For 19 days I have been unable to receive calls or messages, which is causing severe hardship. I expected Vodacom to show understanding and provide support in a situation like this, but instead I have been left without any assistance. I urgently request that Vodacom address this matter and assist me with resolving the SIM swap so I can regain phone coverage as soon as possible.

4 replies

Vodacom

5 months ago

Customer loyalty at Vodacom clearly counts for nothing

I have been a loyal Vodacom customer since 1998, when I bought my very first cellphone and signed my first contract. In all these years, I have never missed or delayed a payment. I have always honoured my side of the agreement. This past Friday, my phone was ****** along with my car and my handbag, which contained my ID, driver’s licence, passport, wallet, and other personal belongings. It has been an incredibly stressful experience. I went to the Vodacom store at Cresta Shopping Centre with a certified copy of my ID and proof of residence to request a SIM swap so that I could at least get back online. Instead of assistance or empathy, the manager simply told me their hands are tied and showed me the door because I did not have a valid physical ID. I explained my situation: I need a working phone to book an appointment to apply for a new ID. My car was also ****** and I need a phone to be able to sort out endless admin. I am stuck in a catch-22 situation, and as a loyal customer of nearly three decades, I expected at least some effort, guidance, or compassion. Instead, I was dismissed without any attempt to find a solution or escalate the matter. After 26 years of loyalty and perfect payment history, I am deeply disappointed in how I was treated. Customer loyalty clearly counts for nothing. This experience has left me feeling unsupported and undervalued as a long-standing client.

5 replies

Bergbron Animal Clinic

6 months ago

Bergbron Vet / Dr Jansen – Disgusting service, rude and completely unhelpful

We have been clients at Bergbron Animal Clinic for 5 years, and over that time we have spent thousands every single month on special food, Cytopoint injections, antibiotics, and ongoing treatment for our dogs. We have wire-haired terriers with severe skin allergies, and instead of being supported and guided through proper long-term allergy management, we have felt completely neglected. Our dog is scratching day and night, to the point where the skin is bleeding, and when we raised concerns, Dr Jansen was unbelievably rude. Not only did he refuse to take accountability or apologise for what we feel has been neglect, but he also showed no interest in finding a solution or even discussing a way forward. Instead, we were told we are “not welcome” at the practice anymore. After years of loyalty and consistent spending, being treated like this is shocking and heartbreaking — especially when it involves an animal suffering. If you’re looking for a vet who will walk the journey with you, show compassion, and help manage chronic conditions properly, this is not the place.

0 replies

FNB (First National Bank)

8 months ago

Extremely disappointing service – FNB Johannesburg

I am deeply disappointed with the service I’ve received from FNB. I placed an order for a replacement bank card on 24 November, as my current card is expiring at the end of December. This should be a straightforward and routine request, yet weeks later I have still not received the card, nor any clear communication or resolution. I have had to follow up multiple times, only to be met with silence, vague responses, or no answers at all. There has been no sense of urgency, accountability, or concern for the inconvenience caused—especially considering that an expiring bank card directly affects access to my own money. FNB used to be a bank that genuinely cared about its clients. Sadly, based on this experience, I can no longer say that is the case. The lack of service, communication, and basic customer care is unacceptable for a major financial institution. I expected far better from FNB.

1 reply

Pauls Homemade Icecream

8 months ago

Extremely Disappointed with Product Quality and Non-Existent Customer Service

I’m writing this review after a very disappointing experience with Paul’s Ice Cream at the Cresta branch. On Sunday, 30 November, I purchased three tubs of ice cream for my father’s birthday celebration. When I opened the first tub, I was shocked to find that the ice cream was off. The texture was grainy and sandy instead of smooth and creamy. It completely ruined the dessert we had planned for our guests, which was embarrassing and frustrating. I returned all three tubs to the Cresta store, expecting at least basic customer service. Instead, I was met with a dismissive response from the staff member who simply told me to “contact head office,” offering no apology, no help, and no accountability from the branch itself. I emailed head office, received no response, and had to phone multiple times before finally getting a refund. There was no replacement product offered, no apology for the inconvenience, and no explanation of how they plan to address either the quality issue or the poor service I experienced. I’ve always trusted Paul’s Ice Cream, but this experience has been incredibly disappointing. I truly hope they take this feedback seriously and improve both product quality control and customer service going forward.

0 replies

Key Health Medical Aid

8 months ago

1/5 — Extremely Disappointing Service

My experience with Medical Scene KeyHealth has been incredibly frustrating. We have been trying to resolve a private-room claim for over four months, even though the admission approval clearly stated that a private room was covered. Despite sending emails week after week, we still have not received reimbur*****t. Every single claim feels like a battle, no matter how straightforward it should be. Communication is another major issue. Most responses come from an automated system that doesn’t reply to the person who actually sends the email—only to the main member—making it nearly impossible to resolve queries efficiently. KeyHealth also advertises SmartBaby benefits when you register a pregnancy, but accessing those benefits has been nearly impossible in practice. The process feels unnecessarily complicated and slow, with very little helpful guidance. Overall, the service has been disappointing, and the constant delays and lack of proper communication have caused a great deal of unnecessary stress.

3 replies

Siloxane Solution

8 months ago

1-Star Review – Siloxane Solution & Armour Flooring SA: An Expensive Disaster

Do NOT use Siloxane Solution and definitely do NOT trust Ryan from Armour Flooring SA. In 2024 we spent over R100,000 having our floor power-floated to a beautiful smooth finish. Ryan, operating as an independent contractor under the name Armour Flooring SA, strongly recommended and sold us Siloxane Solution as the “best penetrating sealer on the market” to protect the concrete. Less than 2 months later the floor looks worse than before it was even power-floated. The sealer has failed catastrophically: • Dark staining and patchy discolouration • Oil and water soak straight in – no protection at all • In some areas the concrete is actually breaking down. Ryan has been stringing us along for a full year with excuse after excuse. He has never returned to fix his shocking workmanship, despite dozens of messages, photos and videos sent as proof. As for Siloxane Solution themselves – their “support” is a disgrace. After finally getting hold of someone and supplying photos and proof of purchase, we received one generic email saying they “can’t be held responsible for application errors” and then nothing. No site visit, no refund, no replacement product, no advice. Complete radio silence ever since. R100,000 down the drain because of a useless product and a contractor who disappears the moment things go wrong. Save your money and your sanity. Avoid Siloxane Solution and especially avoid Ryan from Armour Flooring SA. There are reputable sealing products and honest contractors out there – these are not them. Strongly NOT recommended.

0 replies

Armour flooring

11 months ago

Negative Review – Armour Flooring SA (Ryan)

I am writing to formally report a deeply disappointing experience with Ryan from Armour Flooring SA, who app**** Samson Silxane Solution to our high-end powerfloated cement floors. The work carried out was of very poor quality, leaving our premium flooring in an unacceptable condition. Despite Ryan’s assurances that he would return to correct the problem, he has failed to follow through. For the past nine months, we have made repeated attempts to contact him, but he has stopped answering calls and responding to messages. This lack of accountability has not only caused significant inconvenience and financial loss, but it has also undermined our trust in both the workmanship and in the product itself. We expected a professional service and a finish that matched the high standards associated with Samson products, but unfortunately, our experience has been the opposite. I would strongly caution others against using Armour Flooring SA or relying on Ryan for any work, given his lack of professionalism, poor workmanship, and failure to honor his commitments.

0 replies

T & S Designs

15 months ago

Disappointing experience working with T&S Designs

We had a disappointing experience working with T&S Designs. The kitchen is one of the most important spaces in a home and requires thoughtful planning and quality craftsmanship. Initially, we were optimistic about working with Brenden, the CEO of T&S Designs, as he came across as promising. However, it quickly became apparent that he does not follow through on his commitments and often made promises that were not kept. Although we had concerns about certain charges on the invoice, we chose to pay in full without raising any disputes at the time, prioritizing the potential for a long-term working relationship—especially as we had other carpentry projects in mind for which we were considering Brenden. Here’s a revised version of your sentence for clarity and flow: Unfortunately, he did not complete our kitchen, as the wooden countertops still needed to be installed and the tall cupboards were not built. Additionally, several issues began to surface with the cupboards he had already installed. Cabinet doors became loose, drawers malfunctioned, and certain “solutions” appeared to be shortcuts that were not durable or properly executed. When we reached out to Brenden to discuss these problems, we were met with a surprisingly rude and unprofessional response. He stated that he would never return to our home and sent us a message that we found disrespectful and unnecessarily aggressive. This was particularly disappointing, as we expected a professional to take pride in their work and address concerns constructively. Additionally, we were asked to purchase a list of items for the project, only to later find out that some of these materials have been used for other clients. When we questioned Brenden about the missing items, we did not receive a clear or satisfactory explanation. Overall, our experience with T&S Designs was frustrating and fell far short of our expectations. We hope this feedback helps others make informed decisions.

0 replies

Review Distribution

5 Star

1 (6.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

15 (93.8%)

Rene U

Reviews

Disappointing Experience with Gloria Badenhorst RE/MAX 2000

19 Days Without Phone Coverage – No Help from Vodacom

Customer loyalty at Vodacom clearly counts for nothing

Bergbron Vet / Dr Jansen – Disgusting service, rude and completely unhelpful

Extremely disappointing service – FNB Johannesburg

Extremely Disappointed with Product Quality and Non-Existent Customer Service

1/5 — Extremely Disappointing Service

1-Star Review – Siloxane Solution & Armour Flooring SA: An Expensive Disaster

Negative Review – Armour Flooring SA (Ryan)

Disappointing experience working with T&S Designs

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