Bernafon
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Bernafon
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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David M
1 reviews | Active since Jan 2020
4 Nov 2025, 09:02
Bernafon Hearing Aid
My Bernafon hearing aid leaked in the shower, and broke within the first month of ownership. That said I was told not to go into the shower with it. It is however comfortable to wear and easily forgotten. The manual however claim that the Benafon hearing aid has an "International Protection Rating - IP 68 which is the highest rating according to SANS 10142 I quote, Protected against long periods of immersion under pressure greater than 1 meter., which is patently not true in my case, I have emailed Benafon, but received no reply. As I cannot currently afford to pay the R5k plus to have it repaired, I has to pay a refusal of repair fee.to get my broken hearing aid back.
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David M
1 reviews | Active since Jan 2020
4 Nov 2025, 09:02
Bernafon Hearing Aid
My Bernafon hearing aid leaked in the shower, and broke within the first month of ownership. That said I was told not to go into the shower with it. It is however comfortable to wear and easily forgotten. The manual however claim that the Benafon hearing aid has an "International Protection Rating - IP 68 which is the highest rating according to SANS 10142 I quote, Protected against long periods of immersion under pressure greater than 1 meter., which is patently not true in my case, I have emailed Benafon, but received no reply. As I cannot currently afford to pay the R5k plus to have it repaired, I has to pay a refusal of repair fee.to get my broken hearing aid back.
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Christelle D
1 reviews | Active since Jan 2020
10 Feb 2015, 07:40
Not even WILLING to try- bad attitude and service
I have a patient who got Canteo hearing aids in the UK. It is Bernafon hearing aids, that was re branded for the UK. I was able to detect the one hearing aid on the (South African version) Oasis, the Bernafon software- the other aid was faulty. I phoned Bernafon. The only person that seems to know anything, is Collin. I eventually got hold of him, and he never heard of the Canteo and he did not sound eager to at least try.<br> I sent both hearing aids to another company, Oticon. Their service has always been excellent. They tested the working instrument, and replaced the battery door of the faulty one. They did not have the parts to repair the faulty hearing aid. Bernafon was not even willing to give us their physical address, nor willing to look at the hearing aid. The Canteo hearing aid looks exactly like the other Bernafon hearing aids. I just wanted them to CHECK if they have the components to repair the hearing aid. They were not even willing to take a look. When I phoned them again, they lady who answered the phone were very rude and said \that is what Collin said". Collin was not available and she did not want to give his cell number. She hung up! BAD BAD attitude and service."""
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Christelle D
1 reviews | Active since Jan 2020
10 Feb 2015, 07:40
Not even WILLING to try- bad attitude and service
I have a patient who got Canteo hearing aids in the UK. It is Bernafon hearing aids, that was re branded for the UK. I was able to detect the one hearing aid on the (South African version) Oasis, the Bernafon software- the other aid was faulty. I phoned Bernafon. The only person that seems to know anything, is Collin. I eventually got hold of him, and he never heard of the Canteo and he did not sound eager to at least try.<br> I sent both hearing aids to another company, Oticon. Their service has always been excellent. They tested the working instrument, and replaced the battery door of the faulty one. They did not have the parts to repair the faulty hearing aid. Bernafon was not even willing to give us their physical address, nor willing to look at the hearing aid. The Canteo hearing aid looks exactly like the other Bernafon hearing aids. I just wanted them to CHECK if they have the components to repair the hearing aid. They were not even willing to take a look. When I phoned them again, they lady who answered the phone were very rude and said \that is what Collin said". Collin was not available and she did not want to give his cell number. She hung up! BAD BAD attitude and service."""
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