BS
BERTHA'S Simon’s Town
Unclaimed Business
BS
BERTHA'S Simon’s Town
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Roy H
1 reviews | Active since Jan 2020
26 Mar 2025, 12:14
Bertha's can do far better to uphold Cape Town's foodie reputation.
I ordered the fish / seafood platter for one and my friend ordered the pensioners chicken schnitzel. The hake and chips were very good but the mussels in a tasteless sloppy sauce were inedible. The prawns were over cooked and the calamari tubes were tough. I should have just ordered the hake and chips and saved some money. The chicken schnitzel looked great value, but upon reflection, the cheese sauce was suspect - my friend ended up with a really bad upset tummy for 2 days! The only reason this restaurant gets 2 stars is 1 for the hake which was delicious and 2 for the service.
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Roy H
1 reviews | Active since Jan 2020
26 Mar 2025, 12:14
Bertha's can do far better to uphold Cape Town's foodie reputation.
I ordered the fish / seafood platter for one and my friend ordered the pensioners chicken schnitzel. The hake and chips were very good but the mussels in a tasteless sloppy sauce were inedible. The prawns were over cooked and the calamari tubes were tough. I should have just ordered the hake and chips and saved some money. The chicken schnitzel looked great value, but upon reflection, the cheese sauce was suspect - my friend ended up with a really bad upset tummy for 2 days! The only reason this restaurant gets 2 stars is 1 for the hake which was delicious and 2 for the service.
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Ralph A
1 reviews | Active since Jan 2020
4 Feb 2024, 17:45
The music player on the pier should be paid to stop playing!
Having ordered a bottle of wine, the wine glasses arrived, chipped, washed but not dried. The price tag was still attached!!! Bertha should check her kitchen!
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Tyron W
1 reviews | Active since Jan 2020
30 Dec 2021, 19:41
Terrible customer service.
On Tuesday eve i had the worse customer experience ever!! I will never ever set foot at Berthas again! On arrival there was no one at the door, after about 5minutes the manager on duty (Estelle) eventually came and asked if we had a booking?? We said no her response was i’ll see what i can do(this is with many open spaces and empty tables inside. Eventually seated, we waited 20minutes for her to return to us and as if anybody helped us, behind us customers left and the waiter that came to the table in that time did mot even bother to ask if we were helped. The waiters were walking up and down. Estelle eventually returned not even one apology, she rather asked us if we wanted to leave as no one helped us. We got our drink after 20minutes and food after 45minutes. So sorry to say this but berthas has strong racial manners and it is so pathetic as others gets better treatment. Another customer with his family had the same experience when we arrived and also got up and told the manager about his bad experience. To Berthas everyone has the same R10 and colour does not change the value of that R10. You guys seriously need to work on your customer service. On our way out we had to look for the manager which helped us so that we can pay our bill, we couldve left just like that as there was no one yet at the door! And no one around.
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Tyron W
1 reviews | Active since Jan 2020
30 Dec 2021, 19:41
Terrible customer service.
On Tuesday eve i had the worse customer experience ever!! I will never ever set foot at Berthas again! On arrival there was no one at the door, after about 5minutes the manager on duty (Estelle) eventually came and asked if we had a booking?? We said no her response was i’ll see what i can do(this is with many open spaces and empty tables inside. Eventually seated, we waited 20minutes for her to return to us and as if anybody helped us, behind us customers left and the waiter that came to the table in that time did mot even bother to ask if we were helped. The waiters were walking up and down. Estelle eventually returned not even one apology, she rather asked us if we wanted to leave as no one helped us. We got our drink after 20minutes and food after 45minutes. So sorry to say this but berthas has strong racial manners and it is so pathetic as others gets better treatment. Another customer with his family had the same experience when we arrived and also got up and told the manager about his bad experience. To Berthas everyone has the same R10 and colour does not change the value of that R10. You guys seriously need to work on your customer service. On our way out we had to look for the manager which helped us so that we can pay our bill, we couldve left just like that as there was no one yet at the door! And no one around.
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charice H
1 reviews | Active since Jan 2020
6 Sept 2021, 12:58
Berthas Ribs not even a Hyena could eat.
I ordered ribs yesterday, asked the waitress if they were recommended, which she highly recommend. Worst ribs ever! there was so much fat on it, I could not even cut/seperate the ribs. I even had to ask for a steak knife, which did not help! The ppl sitting at my table even were shocked and told me to return it. By this time I have lost my appetite,trying ti saw through my ribs for 5 minutes. I will never eat there again, because of this, but also because not 1 manager or anybody for that matter came out to apologize, offer me an alternate. And I arranged for over 13 ppl to eat there yesterday. Never again.It was not even fat, was like senue, and a lot of far. Be warned! Very disappointed.
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charice H
1 reviews | Active since Jan 2020
6 Sept 2021, 12:58
Berthas Ribs not even a Hyena could eat.
I ordered ribs yesterday, asked the waitress if they were recommended, which she highly recommend. Worst ribs ever! there was so much fat on it, I could not even cut/seperate the ribs. I even had to ask for a steak knife, which did not help! The ppl sitting at my table even were shocked and told me to return it. By this time I have lost my appetite,trying ti saw through my ribs for 5 minutes. I will never eat there again, because of this, but also because not 1 manager or anybody for that matter came out to apologize, offer me an alternate. And I arranged for over 13 ppl to eat there yesterday. Never again.It was not even fat, was like senue, and a lot of far. Be warned! Very disappointed.
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Morne V
1 reviews | Active since Jan 2020
7 Sept 2020, 06:17
Askinf for a tip on top of a tip
Around 14 of us went for breakfast at Bertha's. All our coffee's were cold when they arrived at our table and it seemed a huge effort for the waiter to rewarm for us. The bill came and due to the number of persons at our table there was an automatic Gratuity Charge added to the bill. However when the waiter brought the card machine to our table and we gave him our card he also said to us " and add a tip". When we pointed our to him that there is an automatically added Gratuity he mumbled something and stormed off. Staff needed to be taught not to ask for a tip on top of a tip.
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Morne V
1 reviews | Active since Jan 2020
7 Sept 2020, 06:17
Askinf for a tip on top of a tip
Around 14 of us went for breakfast at Bertha's. All our coffee's were cold when they arrived at our table and it seemed a huge effort for the waiter to rewarm for us. The bill came and due to the number of persons at our table there was an automatic Gratuity Charge added to the bill. However when the waiter brought the card machine to our table and we gave him our card he also said to us " and add a tip". When we pointed our to him that there is an automatically added Gratuity he mumbled something and stormed off. Staff needed to be taught not to ask for a tip on top of a tip.
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Kevin E
1 reviews | Active since Jan 2020
18 Jun 2019, 11:30
Slow and sloppy
BERTHA,s Simons Town We , as a family of 6, have visited Bertha’s twice in the last 60 days Once for breakfast and once for early dinner On both occasions the service was slow and sloppy. There were too few waiters for the number diners The dirty plates from previous guest meals on the table next to us remained uncleared for the entire duration of our dinner. There were some 31 diners and 3 waiters !!! On the breakfast occasion I forced the waiter to sweep under the tables around us because it was so untidy and dirty On both occasions I had to go into the kitchen to find the waiters to get follow up service The food proportions for the same meals were disproportionate . When queried the response was they would charge extra for a servicing that matched the other plates The quality of the food was inferior and tasteless The management are MIA and cannot be engaged to express dissatisfaction I am bewildered at the reviews read on the web and Tripadvisor Clearly the international guests are getting abused but for the exchange rate benefit and beautiful views The best advice for the restaurant “ dismiss all ; spring clean; re-do the menu; train your staff; and employ adequate number of serving staff ” Frankly it is embarrassing as a tourist destination I will be surprised if the restaurant survives a further year Grumpy
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Kevin E
1 reviews | Active since Jan 2020
18 Jun 2019, 11:30
Slow and sloppy
BERTHA,s Simons Town We , as a family of 6, have visited Bertha’s twice in the last 60 days Once for breakfast and once for early dinner On both occasions the service was slow and sloppy. There were too few waiters for the number diners The dirty plates from previous guest meals on the table next to us remained uncleared for the entire duration of our dinner. There were some 31 diners and 3 waiters !!! On the breakfast occasion I forced the waiter to sweep under the tables around us because it was so untidy and dirty On both occasions I had to go into the kitchen to find the waiters to get follow up service The food proportions for the same meals were disproportionate . When queried the response was they would charge extra for a servicing that matched the other plates The quality of the food was inferior and tasteless The management are MIA and cannot be engaged to express dissatisfaction I am bewildered at the reviews read on the web and Tripadvisor Clearly the international guests are getting abused but for the exchange rate benefit and beautiful views The best advice for the restaurant “ dismiss all ; spring clean; re-do the menu; train your staff; and employ adequate number of serving staff ” Frankly it is embarrassing as a tourist destination I will be surprised if the restaurant survives a further year Grumpy
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