Money taken, no product, no refund

I ordered mirrors from Bespoke Wall and Interiors ( Cape Town ) last year and after about two months was told there would be a delay. Then there was another delay. And then another.

After months of waiting, they told me they would refund me. That was months ago.

It has now been around 9 months of excuses, follow-ups, and empty promises, and I still have not received my money.

At this point, I paid for a product that was never delivered, and a refund that never arrived. Whether through incompetence or intent, the result is the same: they have my money and I have nothing. Basically stole my money!

The lack of communication, accountability, and basic business ethics is shocking. I would strongly advise anyone to avoid this company.