BB
Best Bargain Auction
Unclaimed Business
BB
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lezandie B
1 reviews | Active since Jan 2020
6 Mar 2024, 07:19
TWO MOST UNHELPFUL PEOPLE WITH THE WORST CUSTOMER SERVICE EVER!!!
I ordered some items online from the Best Bargain Auction WhatsApp Group who stated that customers can collect or send courier to collect the parcels. I told Cobus Heunis (he is in charge of invoicing and packing the orders) that I need the box size the very least to be able to book the courier, he said no problem, he will send the size shortly. Three days later I still haven't received the box size yet so I followed up with him and he said he is still looking for a box, will send me the size once he's found a box to put my goods in to send with the courier. Another 2 or 3 days go by and I followed up again. He then said I can wait until the next auction, see if I want to add something to the box then we can send all together without having to book multiple couriers. I said great, that is what I prefer yes, as long as they don't decide to put my stuff I paid for on auction again due to the stuff not being collected on time, because me not being able to book the courier wasn't my fault as I was still waiting on confirmation on the box size needed to book... Cobus then said no it's fine, they will keep it for me until after the next auction (which was supposed to happen the following Monday, but which they decided to cancel). Monday evening @ 23h00 Cobus tells me my goods have been standing there for 2 weeks (not true, bank statements show payments were made a mere week before) and the fact that I haven't been able to arrange courier, was still because I was WAITING ON HIM to confirm the size of the box I need to book for the courier to collect. Cobus told me that I have to arrange for packaging myself and that if my stuff is not collected by a certain time the following day, my goods will not be refunded. I told Cobus, instead of using one big box which they clearly don't have or can't make a plan, pack it into 2 or 3 boxes. Last he said he is looking for a box, and now he is making it my problem to arrange a box from so far away and if I can't make a plan, my goods will be kept and I will not be refunded for the items I bought from them, because they are not a packaging company. I told him, as they offer courier, they should be able to package the items bought any means neccessary. No store is a packaging company. But if you say you couriers can collect, you should be able to atleast package the items you are sending. Couriers only provide flyer bags (which obviously is not something glassware we ordered can be sent in, so they must make a plan and box it up. Even if they are not a packaging company, it should be part of their service since they say we can arrange courier to collect. I told him our couriers do not drive around with boxes of all sizes waiting for the items to be packaged. They also do not keep things like bubble wrap etc to protect items being sent. Packaging is the responsibility of the sender. How can they expect me to send a box and bubble wrap etc for the glassware I ordered from them? He expects me to book UBER to drive around, get my packaging and then go pickup from them. I told him that is absurd, doesn't make sense and I was not informed before hand they they do not package the items (even though all the previous times they boxed it and our couriers collected without fault). He said it is not their problem and that my stuff will be forfeited if not collected by end of the day. We had multiple conversations about getting my box sizes so I can book courier to pickup, then he drags with it for more than a week and then last minute tells me it's my problem, my a plan or forfeit your goods without a refund. They do not do refunds. They do not care about their customers, they do not communicate with you effectively or at all and if they do, their story changes from day to day. You must jump to make payment and arrange collection asap but when they can't make a plan for a box, they throw their hands in the air, make it your problem and pretend there were no arrangements and discussions about the order as they just ignored all previous discussions we had like it never happened. Like I didn't follow up multiple times. Like he didn't say he is looking for a box. Like it was always made clear that they do not package (even though he said he is looking for a box so he can me the measurements to book). Couriers do not package either. They are logistics, they transport boxes you give them. They don't box up the goods themselves. They are not moving companies. And even if they did, they can't say they are looking for a box will send measurements shortly and then days later say make a plan yourself and come and collect because your stuff has been here for days. When I told him well then cancel my order because that is not what was communicated to me MULTIPLE times before, they refused and said they DO NOT REFUND. I told them well then that it *****ing. If you are unwilling to box my goods so the courier can collect and are unwilling to then refund me for the goods that you are now forcing me to leave there and not be able to pickup. They don't care. These people have 0 customer service. They don't know how couriers operate. They make arrangements and say one thing one day and the next they completely turn on you and make it all your problem and if you can't make a plan quick enough, they keep your goods without a refund. They are ******. If they are not able or willing to box up the items ordered for items collected by couriers, they should clearly state that in their policies etc which they have not. Last they said they are looking for a box and will send me the measurements asap. Come a week later, they say I requested the size of the box so that I can make arrangements to get a box...I mean...seriously??? After Cobus told me they don't refund and any other arrangements I need to make, I can make with Andre Heunis. So I sent Andre messages about what is going on. What has been arranged and said. Again, he pretended that their hands are tied, they do not need to box the items, the courier can pick up the items loose if they want, but again, they will not refund. After that he said he is not reading any more of messages so I can stop wasting my time and he will now block me as he is being disturbed and time is money. That is all these guys care about. Money. Not you, the customer. These guys have absolutely NO customer service. They say its fine, we'll make a plan tomorrow and tomorrow they give you a deadline to make a plan yourself or your goods are theirs to keep as well as your money. BEWARE OF WHAT THEY SAY. Take screenshots of the conversations because they have an automatic timer that deletes messages after 24 hours. They will find a way for you not collect your goods in time so that they can keep your money and the goods which they can go and resell again. Do not buy from them unless you can collect yourself in Kameeldrift, Pretoria. If you want to buy from them from far, you need to book a MOVING COMPANY to go package themselves, not a courier like they say they can send with. Very few couriers provide boxes on collection of a parcel, they provide flyer bags and NO COURIER company provides packaging protection like bubble wrap, polystyrence fillers etc for fragile items, that is the responsibility of the Sender (Best Bargain Auctions) if they say you can book courier to collect, then they should atleast be able to box up the items at the very least. Bubble wrap glassware or wrap it in newspapers. Make a plan. Because you can't offer a service half way. If you aren't willing to box up, then don't say so (that you are looking for a box) and don't offer courier as an option. Self-collection only. They say they don't care in the slightest if I tell people about the horrible service, they don't need people to join their group and support their business. So here I am, sharing my horrible experience with these lazy guys just trying to make a quick buck with no regard for the customers they are serving. Also, Cobus said I should book courier to collect BETWEEN 3-5 pm. If the courier hasn't collected my goods, my items will be forfeited. 3h30 pm I get a disgruntled message from his asking me where the heck my courier is because he doesn't want to sit and wait there until 6pm...I mean seriously??? Can their service and his attitude get any worse???? Yes, it can! Around 8pm that evening Cobus sent me a message saying "See, if you need to, you can make a plan, no need for you to go whining like a baby". Be VERY WARY of these two!! They are pretenders. They are very FULL of themselves and have no disregard for their customers at all. Worst customer service skills experienced EVER. Horrible, shallow people you deal with, only in it for a quick buck, not in it to serve people.
Helpful (0)
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Lezandie B
1 reviews | Active since Jan 2020
6 Mar 2024, 07:19
TWO MOST UNHELPFUL PEOPLE WITH THE WORST CUSTOMER SERVICE EVER!!!
I ordered some items online from the Best Bargain Auction WhatsApp Group who stated that customers can collect or send courier to collect the parcels. I told Cobus Heunis (he is in charge of invoicing and packing the orders) that I need the box size the very least to be able to book the courier, he said no problem, he will send the size shortly. Three days later I still haven't received the box size yet so I followed up with him and he said he is still looking for a box, will send me the size once he's found a box to put my goods in to send with the courier. Another 2 or 3 days go by and I followed up again. He then said I can wait until the next auction, see if I want to add something to the box then we can send all together without having to book multiple couriers. I said great, that is what I prefer yes, as long as they don't decide to put my stuff I paid for on auction again due to the stuff not being collected on time, because me not being able to book the courier wasn't my fault as I was still waiting on confirmation on the box size needed to book... Cobus then said no it's fine, they will keep it for me until after the next auction (which was supposed to happen the following Monday, but which they decided to cancel). Monday evening @ 23h00 Cobus tells me my goods have been standing there for 2 weeks (not true, bank statements show payments were made a mere week before) and the fact that I haven't been able to arrange courier, was still because I was WAITING ON HIM to confirm the size of the box I need to book for the courier to collect. Cobus told me that I have to arrange for packaging myself and that if my stuff is not collected by a certain time the following day, my goods will not be refunded. I told Cobus, instead of using one big box which they clearly don't have or can't make a plan, pack it into 2 or 3 boxes. Last he said he is looking for a box, and now he is making it my problem to arrange a box from so far away and if I can't make a plan, my goods will be kept and I will not be refunded for the items I bought from them, because they are not a packaging company. I told him, as they offer courier, they should be able to package the items bought any means neccessary. No store is a packaging company. But if you say you couriers can collect, you should be able to atleast package the items you are sending. Couriers only provide flyer bags (which obviously is not something glassware we ordered can be sent in, so they must make a plan and box it up. Even if they are not a packaging company, it should be part of their service since they say we can arrange courier to collect. I told him our couriers do not drive around with boxes of all sizes waiting for the items to be packaged. They also do not keep things like bubble wrap etc to protect items being sent. Packaging is the responsibility of the sender. How can they expect me to send a box and bubble wrap etc for the glassware I ordered from them? He expects me to book UBER to drive around, get my packaging and then go pickup from them. I told him that is absurd, doesn't make sense and I was not informed before hand they they do not package the items (even though all the previous times they boxed it and our couriers collected without fault). He said it is not their problem and that my stuff will be forfeited if not collected by end of the day. We had multiple conversations about getting my box sizes so I can book courier to pickup, then he drags with it for more than a week and then last minute tells me it's my problem, my a plan or forfeit your goods without a refund. They do not do refunds. They do not care about their customers, they do not communicate with you effectively or at all and if they do, their story changes from day to day. You must jump to make payment and arrange collection asap but when they can't make a plan for a box, they throw their hands in the air, make it your problem and pretend there were no arrangements and discussions about the order as they just ignored all previous discussions we had like it never happened. Like I didn't follow up multiple times. Like he didn't say he is looking for a box. Like it was always made clear that they do not package (even though he said he is looking for a box so he can me the measurements to book). Couriers do not package either. They are logistics, they transport boxes you give them. They don't box up the goods themselves. They are not moving companies. And even if they did, they can't say they are looking for a box will send measurements shortly and then days later say make a plan yourself and come and collect because your stuff has been here for days. When I told him well then cancel my order because that is not what was communicated to me MULTIPLE times before, they refused and said they DO NOT REFUND. I told them well then that it *****ing. If you are unwilling to box my goods so the courier can collect and are unwilling to then refund me for the goods that you are now forcing me to leave there and not be able to pickup. They don't care. These people have 0 customer service. They don't know how couriers operate. They make arrangements and say one thing one day and the next they completely turn on you and make it all your problem and if you can't make a plan quick enough, they keep your goods without a refund. They are ******. If they are not able or willing to box up the items ordered for items collected by couriers, they should clearly state that in their policies etc which they have not. Last they said they are looking for a box and will send me the measurements asap. Come a week later, they say I requested the size of the box so that I can make arrangements to get a box...I mean...seriously??? After Cobus told me they don't refund and any other arrangements I need to make, I can make with Andre Heunis. So I sent Andre messages about what is going on. What has been arranged and said. Again, he pretended that their hands are tied, they do not need to box the items, the courier can pick up the items loose if they want, but again, they will not refund. After that he said he is not reading any more of messages so I can stop wasting my time and he will now block me as he is being disturbed and time is money. That is all these guys care about. Money. Not you, the customer. These guys have absolutely NO customer service. They say its fine, we'll make a plan tomorrow and tomorrow they give you a deadline to make a plan yourself or your goods are theirs to keep as well as your money. BEWARE OF WHAT THEY SAY. Take screenshots of the conversations because they have an automatic timer that deletes messages after 24 hours. They will find a way for you not collect your goods in time so that they can keep your money and the goods which they can go and resell again. Do not buy from them unless you can collect yourself in Kameeldrift, Pretoria. If you want to buy from them from far, you need to book a MOVING COMPANY to go package themselves, not a courier like they say they can send with. Very few couriers provide boxes on collection of a parcel, they provide flyer bags and NO COURIER company provides packaging protection like bubble wrap, polystyrence fillers etc for fragile items, that is the responsibility of the Sender (Best Bargain Auctions) if they say you can book courier to collect, then they should atleast be able to box up the items at the very least. Bubble wrap glassware or wrap it in newspapers. Make a plan. Because you can't offer a service half way. If you aren't willing to box up, then don't say so (that you are looking for a box) and don't offer courier as an option. Self-collection only. They say they don't care in the slightest if I tell people about the horrible service, they don't need people to join their group and support their business. So here I am, sharing my horrible experience with these lazy guys just trying to make a quick buck with no regard for the customers they are serving. Also, Cobus said I should book courier to collect BETWEEN 3-5 pm. If the courier hasn't collected my goods, my items will be forfeited. 3h30 pm I get a disgruntled message from his asking me where the heck my courier is because he doesn't want to sit and wait there until 6pm...I mean seriously??? Can their service and his attitude get any worse???? Yes, it can! Around 8pm that evening Cobus sent me a message saying "See, if you need to, you can make a plan, no need for you to go whining like a baby". Be VERY WARY of these two!! They are pretenders. They are very FULL of themselves and have no disregard for their customers at all. Worst customer service skills experienced EVER. Horrible, shallow people you deal with, only in it for a quick buck, not in it to serve people.
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