Bestinternet
Claimed Business
|1.3|10 Reviews (last 12 months)|This business does not respond to reviews
Bestinternet
Claimed Business
|1.3
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bestinternet is facing serious customer dissatisfaction, with a recurring theme of unauthorised debit orders and difficulty obtaining refunds. Customers consistently mention being charged for services they never approved, cancelled, or received, including wifi installations that allegedly never took place. Reviewers frequently describe poor support experiences, with calls being placed on hold until disconnection and emails going unanswered. A pattern of distrust is evident, with some customers threatening to escalate matters to financial ombuds and questioning how their banking details were obtained.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
FM
Fatima M
1 reviews | Active since May 2024
30 Mar 2026, 13:57
They lairs n croocks
I had app**** for one of the datasim cards and everything was approved but after a day I received a msg saying that my application was declined but today they debited my account and now I can't get hold of them
Helpful (0)
|Replies (0)FM
Fatima M
1 reviews | Active since May 2024
30 Mar 2026, 13:57
They lairs n croocks
I had app**** for one of the datasim cards and everything was approved but after a day I received a msg saying that my application was declined but today they debited my account and now I can't get hold of them
0
Replies (0)JP
JP
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ZM
Zandile M
1 reviews | Active since Dec 2020
31 Jan 2026, 10:00
Unauthorised debit order - Bestintern
I just woke up with a debit order off my account from these people that I don’t even know. @Capitec bank I’m so disappointed at you because I trusted you with my money and on top of it I can’t even dispute nor stop these people. I want my money asap, It was not enough that I once lost R11 000 under your watch and you did nothing to help me. You are about to loose a loyal customer
Helpful (0)
|Replies (0)ZM
Zandile M
1 reviews | Active since Dec 2020
31 Jan 2026, 10:00
Unauthorised debit order - Bestintern
I just woke up with a debit order off my account from these people that I don’t even know. @Capitec bank I’m so disappointed at you because I trusted you with my money and on top of it I can’t even dispute nor stop these people. I want my money asap, It was not enough that I once lost R11 000 under your watch and you did nothing to help me. You are about to loose a loyal customer
0
Replies (0)KM
Khomotso M
1 reviews | Active since Jan 2026
26 Jan 2026, 08:23
****mers
I need your help.these people keep taking my money and I can't reverse it
Helpful (0)
|Replies (0)KM
Khomotso M
1 reviews | Active since Jan 2026
26 Jan 2026, 08:23
****mers
I need your help.these people keep taking my money and I can't reverse it
0
Replies (0)E