Not receiving order from Bestbuyer, terrible company

Very disappointed and angry. I ordered product online, paid it on 14 March, still did not received my order. I tracked the parcel on Aramex, they told me it is on it's way to Cape Town. I told them I am in Gauteng, they said I must contact the sender, which I did. Got an email telling me they are aware of the mix up and after that they don't answer my emails or WhatsApp. Very poor service if I could I would not even give them one star rating.