NO Response, When In Need Of Help

Item: Bestmed Medical Scheme
Rating: 1
Author: Siyethemba M

After joining with a consultant, they never respond to your emails when you try reach out with questions. I sent an email 3 January and up to this day 2 months later no response. I dealt specifically with a direct sales consultant named Valencia Ramohashi.

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Replies (53)

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Replies (53)

Bestmed Medical Scheme's replyOfficial

10 Mar 2026, 07:32

Good dayThank you for taking the time to share your experience with us. We are very sorry to hear about the lack of response to your email sent on 3 January — this is certainly not the level of service we aim to provide.We appreciate you bringing this to our attention. Please accept our sincere apologies for the inconvenience caused. To assist you urgently, kindly send us any relevant reference numbers via private message or email at escalations@bestmed.co.za. We will escalate this matter immediately to ensure you receive the support you need.

Best regards,

Bestmed Medical Scheme's reply10 Mar 2026, 07:32

Official

Good dayThank you for taking the time to share your experience with us. We are very sorry to hear about the lack of response to your email sent on 3 January — this is certainly not the level of service we aim to provide.We appreciate you bringing this to our attention. Please accept our sincere apologies for the inconvenience caused. To assist you urgently, kindly send us any relevant reference numbers via private message or email at escalations@bestmed.co.za. We will escalate this matter immediately to ensure you receive the support you need.

Best regards,