Stay away from bestmed

They are a bunch of ******, my salary was late so the debit order didnt go off, they didnt inform me that it didnt go off, but just suspend me, they couldve emailed me and say pay today or else it will by seuspended, non of that just straight suspend, when I recieve the email that say it has been suspendid, I emediatly made payment. But they refuse to reactivaye my account. So payment is made imediately but account is still suspendid. How does that work?