Unhappy with Bestmed

Item: Bestmed Medical Scheme
Rating: 1
Author: Tebogo M

I honestly dont get why Bestmed makes you wait a whole 4 months to refund you your unused medical saving and then ask you to submit a request at the begining of the 5th month only to make you wait another two whole week to give you your money honestly ridiculous.

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Replies (53)

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Replies (53)

Bestmed Medical Scheme's replyOfficial

10 Mar 2026, 07:18

Thank you for reaching out.Please note that the 4‑month waiting period is in place to allow healthcare providers enough time to submit or correct any outstanding claims. Both providers and members have up to 4 months to resubmit or process these claims before they become stale.This process helps ensure that all valid claims are fully processed before any remaining Medical Savings balance is refunded.If you need assistance checking the status of your refund or have any further questions, you’re welcome to contact our Membership Department at membership@bestmed.co.za.

Best regards,

Bestmed Medical Scheme's reply10 Mar 2026, 07:18

Official

Thank you for reaching out.Please note that the 4‑month waiting period is in place to allow healthcare providers enough time to submit or correct any outstanding claims. Both providers and members have up to 4 months to resubmit or process these claims before they become stale.This process helps ensure that all valid claims are fully processed before any remaining Medical Savings balance is refunded.If you need assistance checking the status of your refund or have any further questions, you’re welcome to contact our Membership Department at membership@bestmed.co.za.

Best regards,