Bestway Pools South Africa
Unclaimed Business
|1.8|4 Reviews (last 12 months)|This business does not respond to reviews
Bestway Pools South Africa
Unclaimed Business
|1.8
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRP
Raheel P
1 reviews | Active since Jan 2019
9 Jan 2026, 19:08
Terrible after sales
Bestway is the worst really, bought a pool cover on the 9th of December after being told by the sales person telephonically that I am purchasing the correct size. The pool cover does NOT fit. I have been trying to return the item since the 18th December. Several emails and calls following up and just nothing. No one responds on emails, no one follows up with the clients just complete silence from their end. I was even told on my last call "they just opened for the year" and prior to that I was told there is only one person working in the after sales department and that person is off sick! Their products are not cheap, people work hard for their money and make sacrifices in order to purchase pools and accessories, but the after sales service is TERRIBLE in fact it's non existent. I would not recommend them to anyone ,honestly.
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Raheel P
1 reviews | Active since Jan 2019
9 Jan 2026, 19:08
Terrible after sales
Bestway is the worst really, bought a pool cover on the 9th of December after being told by the sales person telephonically that I am purchasing the correct size. The pool cover does NOT fit. I have been trying to return the item since the 18th December. Several emails and calls following up and just nothing. No one responds on emails, no one follows up with the clients just complete silence from their end. I was even told on my last call "they just opened for the year" and prior to that I was told there is only one person working in the after sales department and that person is off sick! Their products are not cheap, people work hard for their money and make sacrifices in order to purchase pools and accessories, but the after sales service is TERRIBLE in fact it's non existent. I would not recommend them to anyone ,honestly.
0
Replies (0)NH
Nhluvuko H
1 reviews | Active since Jan 2026
8 Jan 2026, 10:42
My account is blocked
My account is locked I don't know why Please explain me when my account i will unlock Verify me please ***
Helpful (0)
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Nhluvuko H
1 reviews | Active since Jan 2026
8 Jan 2026, 10:42
My account is blocked
My account is locked I don't know why Please explain me when my account i will unlock Verify me please ***
0
Replies (0)FVG-K
Fazielah Van Graan - Khondker
1 reviews | Active since Dec 2022
23 Dec 2025, 13:00
Bestway the worse
I bought this pump and I was recommended to buy this pump for my pool I used it 2 times checking how it works and it have not pumped at all I call makro they said bestway says they are not refunding me and I must change the filter which I already did change it they say they assessed it and I need to replace the filter still does not pump they refuse to give my money back and that pump it not pumping bestway is the worse product they say they did asses it but they did not put in a new filter to see how it pumps
Helpful (0)
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Fazielah Van Graan - Khondker
1 reviews | Active since Dec 2022
23 Dec 2025, 13:00
Bestway the worse
I bought this pump and I was recommended to buy this pump for my pool I used it 2 times checking how it works and it have not pumped at all I call makro they said bestway says they are not refunding me and I must change the filter which I already did change it they say they assessed it and I need to replace the filter still does not pump they refuse to give my money back and that pump it not pumping bestway is the worse product they say they did asses it but they did not put in a new filter to see how it pumps
0
Replies (1)AS
Anette S
1 reviews | Active since Dec 2022
10 Dec 2025, 13:55
Poor service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
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Anette S
1 reviews | Active since Dec 2022
10 Dec 2025, 13:55
Poor service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
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Replies (0)