BP
Bestway Pools South Africa
Unclaimed Business
BP
Bestway Pools South Africa
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#3
in Construction & Hardware
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|6 Reviews
May '25 - Apr '26
5(0%)
4(20%)
3(0%)
2(0%)
1(80%)
5(0%)
4(20%)
3(0%)
2(0%)
1(80%)
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRP
Raheel P
1 reviews | Active since Jan 2020
9 Jan 2026, 17:08
Terrible after sales
Bestway is the worst really, bought a pool cover on the 9th of December after being told by the sales person telephonically that I am purchasing the correct size. The pool cover does NOT fit. I have been trying to return the item since the 18th December. Several emails and calls following up and just nothing. No one responds on emails, no one follows up with the clients just complete silence from their end. I was even told on my last call "they just opened for the year" and prior to that I was told there is only one person working in the after sales department and that person is off sick! Their products are not cheap, people work hard for their money and make sacrifices in order to purchase pools and accessories, but the after sales service is TERRIBLE in fact it's non existent. I would not recommend them to anyone ,honestly.
Helpful (0)
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Raheel P
1 reviews | Active since Jan 2020
9 Jan 2026, 17:08
Terrible after sales
Bestway is the worst really, bought a pool cover on the 9th of December after being told by the sales person telephonically that I am purchasing the correct size. The pool cover does NOT fit. I have been trying to return the item since the 18th December. Several emails and calls following up and just nothing. No one responds on emails, no one follows up with the clients just complete silence from their end. I was even told on my last call "they just opened for the year" and prior to that I was told there is only one person working in the after sales department and that person is off sick! Their products are not cheap, people work hard for their money and make sacrifices in order to purchase pools and accessories, but the after sales service is TERRIBLE in fact it's non existent. I would not recommend them to anyone ,honestly.
0
Replies (0)NH
Nhluvuko H
1 reviews | Active since Jan 2020
8 Jan 2026, 08:42
My account is blocked
My account is locked I don't know why Please explain me when my account i will unlock Verify me please 078 567 3733
Helpful (0)
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Nhluvuko H
1 reviews | Active since Jan 2020
8 Jan 2026, 08:42
My account is blocked
My account is locked I don't know why Please explain me when my account i will unlock Verify me please 078 567 3733
0
Replies (0)FVG-K
Fazielah Van Graan - Khondker
1 reviews | Active since Jan 2020
23 Dec 2025, 11:00
Bestway the worse
I bought this pump and I was recommended to buy this pump for my pool I used it 2 times checking how it works and it have not pumped at all I call makro they said bestway says they are not refunding me and I must change the filter which I already did change it they say they assessed it and I need to replace the filter still does not pump they refuse to give my money back and that pump it not pumping bestway is the worse product they say they did asses it but they did not put in a new filter to see how it pumps
Helpful (0)
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Fazielah Van Graan - Khondker
1 reviews | Active since Jan 2020
23 Dec 2025, 11:00
Bestway the worse
I bought this pump and I was recommended to buy this pump for my pool I used it 2 times checking how it works and it have not pumped at all I call makro they said bestway says they are not refunding me and I must change the filter which I already did change it they say they assessed it and I need to replace the filter still does not pump they refuse to give my money back and that pump it not pumping bestway is the worse product they say they did asses it but they did not put in a new filter to see how it pumps
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Replies (0)AS
Anette S
1 reviews | Active since Jan 2020
10 Dec 2025, 11:55
Poor service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
Helpful (0)
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Anette S
1 reviews | Active since Jan 2020
10 Dec 2025, 11:55
Poor service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
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Replies (0)AS
Anette S
1 reviews | Active since Jan 2020
10 Dec 2025, 11:46
Bad service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
Helpful (0)
|Replies (0)AS
Anette S
1 reviews | Active since Jan 2020
10 Dec 2025, 11:46
Bad service
They have the worst after sales support... after purchasing a pool little more than a year ago legs are rusted away. Trying to buy new legs not getting any help from sales person or manager. Would never recommend anyone to buy their products
0
Replies (0)SN
Sylvia N
1 reviews | Active since Jan 2020
6 Apr 2025, 07:23
Bestway pools biggest r u b b I s h
2 pool pumps, 2 pool covers within 12 months gone with the wind and no response from customer service. All poles are rusted within 6 months when I reported it I never got feedback please never buy this inferior pools I am known throwing away R8200 worths of pool within 12 months because I cannot use it. I could have built a proper pool with that money, thanks you for being a f r a u d company with a useless customer service
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Sylvia N
1 reviews | Active since Jan 2020
6 Apr 2025, 07:23
Bestway pools biggest r u b b I s h
2 pool pumps, 2 pool covers within 12 months gone with the wind and no response from customer service. All poles are rusted within 6 months when I reported it I never got feedback please never buy this inferior pools I am known throwing away R8200 worths of pool within 12 months because I cannot use it. I could have built a proper pool with that money, thanks you for being a f r a u d company with a useless customer service
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Replies (0)TS
Tessa Stevens-Beukes
1 reviews | Active since Jan 2020
8 Jan 2025, 12:10
Terrible customer service
I have been sending several emails for my refund with no success. Last email a Katlego advised, will follow-up with finance. Been at this since 6 December 2024. Will definitely never buy from them again.
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Tessa Stevens-Beukes
1 reviews | Active since Jan 2020
8 Jan 2025, 12:10
Terrible customer service
I have been sending several emails for my refund with no success. Last email a Katlego advised, will follow-up with finance. Been at this since 6 December 2024. Will definitely never buy from them again.
0
Replies (0)GD
Gail D
1 reviews | Active since Jan 2020
31 Dec 2024, 07:30
Zero customer service
I purchased a pool with a pump, 3 weeks later the pump stops working. I contacted the number on the website, a young man answered and advised me to go to the website and buy a new pump. No returns, no assistance, nothing. I asked for his name to take the complaint further, he refused to give me his name and just laughed at me........ not impressed at all
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Gail D
1 reviews | Active since Jan 2020
31 Dec 2024, 07:30
Zero customer service
I purchased a pool with a pump, 3 weeks later the pump stops working. I contacted the number on the website, a young man answered and advised me to go to the website and buy a new pump. No returns, no assistance, nothing. I asked for his name to take the complaint further, he refused to give me his name and just laughed at me........ not impressed at all
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Replies (0)