VERY POOR SERVICE BETTA NOT BOTHER

<p>After a visit to this pool shop, I took advice on how to clear my pool ( just moved in) , and "shocked it" as advised buying their products and  also ordered  a Hug Bug pool cleaner total Cost :R2461.26  ,  after following  the shock treatment instructions, the pool didn't look too bad and I went by to pick up the "Hug Bug",  followed all the manufacturers  instructions to install, and guess what - it didn't work. I  obviously called Betta Pools and was told if the pool cleaner doesn't work it's a suction problem, I suggested they check it out and fix the problem, maybe a sand change. ? I was promised a visit the next day, but not to be.  I phoned them and was also told that they "fitted me in between Christmas and new year, Carolyn " .  When they popped by the next day the Owner told me he never got the message from his wife the day before, 'sorry.'  It was then decided a peroxide cleaning was required. I said go ahead, they put in the chemicals, and since it was Friday I would have to put in the Flox myself (because they don't work on Saturdays, and Monday & Tuesday was a holiday) and to do so  when the pool went grey,/ blue which I did,  I received a phone call to say they had been here and looked over the wall !!  another callout fee. After the holidays another callout  to clean the pool, but the flox hadn't worked, so more chemicals were required. Another callout to  vacuum clean the pool only to be  told the filter was dirty... Duh.. I had already asked for a sand change. I paid for the sand change and three callouts R1009.00.  The hug bug still doesn't work properly.. I sent a mail with payment confirmation for R825.00 for the sand change, expalining my dissapointment that he Hug Bug still doesn't work properly.    NO RESPONSE .after paying R4295.26, to try and sort a small pool, .  I don't know what else to say ???????????  BETTA NOT USE BETTA POOLS  -  bettapools.co.za</p>