Bonica Beauty

Absolutely Disappointing Experience on My Wedding Day - (as well as a broken toilet during the trial)

TL;DR: Beluah from Bonica Beauty brought stress and negativity to what should have been the happiest morning of my life. She was rude to my mom, dismissive toward me, didn’t complete my makeup properly, and left the whole room feeling uncomfortable. Her unkindness and lack of professionalism completely changed the tone of the entire morning. I can’t recommend her to any future bride. ---------------------------------------------------------------------- I’m heartbroken writing this, because I never imagined the morning of my wedding would feel so tense and upsetting — and unfortunately, that was entirely due to Beulah from Bonica Beauty. She was incredibly disrespectful to my mom while doing her hair. My mom, trying to ease her nerves, made polite conversation like she always does with her hairdresser. Instead of being kind or even neutral, Beluah told her to stop being so nervous and asked, “Why are you talking so much?” When my mom gently explained, Beluah accused her of being defensive. I could see how much it hurt her. My mom was holding back tears, and my heart dropped as I also could feel the tears trying not to fall from my eyes. The excitement we all felt that morning quickly turned to uncomfortable silence. It was just awful. Beluah is only 21, but I had booked her thinking she had years of experience — I genuinely thought she was in her 30s. I expected professionalism and calm energy, especially on such an important day. What we got was attitude, coldness, and zero emotional awareness. During the trial, I wasn’t happy with the foundation — it was too dark, orange-toned, and clearly not matched to my skin. I also was unsure about the one and only hairstyle she tried for me, which fell apart within two hours. I thought the whole point of a trial was to get a preview of how you'd look on your wedding day, not to leave you nervous and unsure. On the wedding day, after she curled my hair (which I did like), I had asked her to pin the sides up with the clips I had. She pinned it lower than I wanted with her flat clips, and I told her I’d rather finish it myself because I was overwhelmed (already from the attitude she had with my mom and now seemingly with me too) and couldn't place why I didn't like it, her whole vibe was cold and dismissive. My mother-in-law noticed I was getting overwhelmed and shutting down so she and gently me to take a breather, which I did. After I went to the bathroom with my soon to be husbands handwritten letter for me, I calmed down and figured out how I wanted it finished, I came out of the bathroom and exclaimed that I figured out how I wanted it. But when my mom mentioned it to her during my mom's make up touch up, she snapped back, “Oh no, she said she’ll do her own hair.” Again — rude and unnecessary. I also never got my second makeup touch-up. It just felt like she had mentally checked out, and I was no longer a priority. To top it off, when she came to our house for the trial, she broke our toilet handle — and never even told me. I had heard a noise when she was in there and checked if she was okay, thinking she was maybe locked in the bathroom. I never thought I’d spend my wedding morning trying not to cry because of my hair and makeup artist. The energy she brought into that space changed everything. I wouldn’t recommend Beluah to anyone — not because of her age or talent, but because of her complete lack of empathy, understanding, and professionalism.