Amazing service from Belinda P despite product issues

I purchased a Beurer Multi-Functional Thermometer 6-in-1 Functions FT 65 from Makro but supp**** by Eurocare Wellness, back in July 2024. It did turn on but unfortunately never worked. I reached out to Eurocare directly for troubleshooting assistance before I considered returning it. To both our disappointment nothing worked so they sent a replacement which was also faulty. Typically one might criticize the supplier and take to social media to vent but my experience was different. In all this I never got frustrated because the customer care service I received from a Belinda P was exceptional. The communication was always timely and I got constant feedback on the return process and stages. She was incredibly helpful in both cases. Despite the unsuccessful purchase I recommend Eurocare Wellness. It's rare to find such outstanding service these days. Thank you Belinda and Eurocare.