1 reviews | Active since Member
It's rather unfortunate at we a Muslim coupled was denied breakfast seating at a 5 star hotel after making a reservation and booking for breakfast.
After 45 minutes other guests where allocated tables that made a booking after us. When I confronted the GM John he was rather abusive and would not fix the problem
I than called the operations manager and explained to her the situation no response. I wrote to the hotels CEO and recieved a response and his concluding remarks was that I threathened his staff. Which is incorrectly
I spoke to the GM this morning he was rather aggressive and disrespectful he continued shouting at me and when I asked my wife to speak to him he dropped the call
It's only respectful to ensure that if you book a table and you next in line you are given the table which was not that case. The lady ignored us and John belittled us as Muslim guests.
His conduct as a GM is a problem he accused me of having issues with him and due to our safely we had to unfortunately get out of the hotel and seek alternative axxomodation