My son was served bicarbonate of soda instead of icing sugar

We stayed at the hotel from 25/04 to 27/04 and had breakfast at the Sugar Club Restaurant. My son ordered the pancakes from the menu. When he recieved his pancakes he complained of a bitter taste. I advised him to add more syrup and cream thinking nothing of it. When he carried on complaining I decided to have a taste, I found that instead of icing sugar they had added bicarbonate of soda as the topping onto the pancake. We also ordered another portion as a takeaway for him which also tasted the same. Also the side platter which serves the syrup, cream and icing sugar also had bicarbonate of soda in the place of the icing sugar. I called the waiter who immediately took the pancakes away and replaced it.

He himself admitted that this did not happen before. What shocked me the most that no one from senior managment came to our table to see if my son was okay and apologise for the incident. By the way my son did complain of a tummy ache afterwards. When I called the Beverly Hills and spoke to the Food and Beverage Manager (Nathan), he did not seem at all concerned and said this was not brought to his attention. He said he would investigate and get back to me. I am still waiting for his call and that of the chef.

You would think the premium you pay to stay at this hotel, the service should be exceptional but it is far from that. A complete waste in my view.