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Prin M
Active since Feb 2016
31
Reviews
0
Industries
Reviews
31 reviews5 months ago
Vodacom’s Failure to Honour Contract
Retention department offered me data and minutes contract to retain me as a long standing client. However, the contracted minutes was not added to the bundle. My end of the contract was fulfilled but Vodacom does not honour theirs, although calls were recorded.
71 replies
23 months ago
"Terrible Customer Service and Unfulfilled Refund from TicketPro
Due to unforeseen circumstances, we were unable to attend the comedy fiesta. I notified TicketPro in advance, submitted all the requested documents, and still have not received my refund. Despite numerous calls, I keep getting the runaround. This is a very unprofessional organization with no customer service.
0 replies
29 months ago
No Internet
Service request: SR231115-704532. We have no internet for over 72 hours. The matter is not being resolved and incorrect feedback from agents are delaying the issue from being resolved.
146 replies
33 months ago
Unpleasant Experience
We visited Ster-Kinekor at the Zone on Saturday (15 July, 09:30) to watch Mission Impossible and it was a special occasion being our son's birthday. We were really looking forward to the movie after reading the great reviews it received. However, our experience was far from pleasant. The cinema was extremely cold which made it really unpleasant to watch the movie (even wearing three layers). The cinema was not packed to capacity as there was only two other people watching the movie with us. We could not find someone to speak to, to get the aircon turned down (I was not going to miss the movie trying to locate someone). Having the aircon to the coldest setting cannot be the norm since a few days earlier our experience at Ster-Kinekor in Sandton was very different.
0 replies
37 months ago
FNB - No Valued Service
We applied on the 15 February 2023 for a re-advance on our home loan and with a number of follow-ups our application was finally submitted with it being approved on the 09 March 2023. The acceptance quote was signed and submitted on the 14 March 2023. Once again after numerous emails following up on the status of payment we were informed only on the 23 March 2023 that completion of one of the documents was outstanding (terrible service). We submitted this on the same day and were told the vetting process was complete and issue for payment given. Subsequently, the email notification indicated that I would receive a call for verification and payment would be made. Till now no call has been received and payment not made. This service is unacceptable and no assistance whatsoever from our private banker. The disappointment is this inefficiency has delayed our project.
53 replies
42 months ago
Upgrade without consent
Contract was upgraded without my approval. I was informed by the customer care consultant that it was a migration. I even confirmed this with her. This can be verified by the audio recording. I would like this rectified asap.
264 replies
45 months ago
False claims by Tempest Car Hire King Shaka
Been to King Shaka branch twice recently, on both occasions staff claimed I damaged the vehicle. After first incident, I decided to video record the inspection before departure. When vehicle was returned, staff claimed that vehicle was returned damaged, however the recording shows there was existing damage which was not checked by the ‘trained staff’.
268 replies
47 months ago
Requesting Refund
I rendered the service of QNo More for my license renewal, I did this through their website. After the transaction, there was a refund owed to me. I sent an email with calculation of my refund and received no response. I then decided to contact them telephonically and sent all the information to them. I spoke to Lisa Treml who indicated she will handle my query. Long story short, what a mission to receive my refund, they want proof of payment (I paid with credit card on their website and received the license - so I must have paid). Then they say I did not include VAT in my calculation...looks like they do not want to refund me. Be weary when you use them, I definitely will in the future!
0 replies
48 months ago
Refund not issued after 7 weeks- British Airways Comair
On the 3 March 2022, I purchased flight tickets through Discovery Vitality to fly to Durban @ R2234.34. A day prior to the flight (22 March 2022), British Airways rescheduled the flight and we decided to re-book with Kulula at an additional cost, since BA did inform their customers a refund would be issued due the issues they were experiencing during the time. BA was contacted on 01 April 2022 regarding the refund - we dealt with a person by the name of Thobeka Dlamini. Their policy stipulates a 4 week turnaround on the refund. It has been 7 weeks and I have still not received my refund with no correspondence from them. Thobeka Dlamini was contacted via email with no response. I would like this matter resolved ASAP!
0 replies
53 months ago
Inefficient Service from Wesbank
I was required to refinance the balloon payment on my vehicle. I contacted Audi Financial Services a subsidiary of Wesbank and a individual by the name of Refiloe Matjila assisted me. The refinancing was finalised on the 05 Nov 2021 and I was informed by this person that there would be no debit order for Nov as she had consolidated this into the refinancing. However, I still get statements indicating that I owe the balloon payment and my account was debited. I have emailed querying and get no response, yet they will be quick to hand me over due to incompetence. This is terrible service and I will never consider Audi Financial Service in the near future.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (22.580645161290324%)
1 Star
24 (77.41935483870968%)