BE
BFL Entertainment Pty Ltd
Claimed Business
BE
BFL Entertainment Pty Ltd
Claimed Business
68 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, BFL Entertainment Pty Ltd delivers a strong in-store and presentation-driven sales experience, with customers consistently praising named sales representatives for engaging product demonstrations and affordable pricing. However, recurring complaints around delayed or missing deliveries, refund mishandling, and poor communication with the support team reveal significant operational weaknesses that undermine trust for a notable minority of customers.
Top Strengths:
- •Staff & In-Store Experience: Customers consistently praise named representatives like Juandre, Stephan, and Graham for engaging, clear presentations and genuine helpfulness. The presentation-based sales model is a standout strength.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.9Trustindex Rating
#4Ranked In Phones & Computers
11h 24mReply Time
0 NPSUnlikely
Replied to 60% of negative reviews
Reply time on negative reviews: 11 hours 24 min
TrustIndex
4.9
Ranking
#4
in Phones & Computers
Avg Reply
11h 24m
NPS Score
0
Recommended: Unlikely
Replied to 60% of negative reviews
Reply time on negative reviews: 11 hours 24 min
Review Distribution
4.7|68 Reviews
Jun '25 - May '26
5(93.9%)
4(1.5%)
3(0%)
2(0%)
1(4.6%)
5(93.9%)
4(1.5%)
3(0%)
2(0%)
1(4.6%)
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceV
PL
Philani L
1 reviews | Active since Jan 2020
5 Mar 2026, 09:01
COUSND BAR AND TV
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
Helpful (0)
|Replies (0)PL
Philani L
1 reviews | Active since Jan 2020
5 Mar 2026, 09:01
COUSND BAR AND TV
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
0
Replies (0)SF
SF
Shirley F
1 reviews | Active since Jan 2020
27 Oct 2025, 15:38
Negligence and refusal of refund
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.
Helpful (0)
|Replies (0)SF
Shirley F
1 reviews | Active since Jan 2020
27 Oct 2025, 15:38
Negligence and refusal of refund
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.
0
Replies (0)BL
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tlebele
1 reviews | Active since Jan 2020
26 Aug 2025, 06:42
#3004 I like these products, it's very advanced
#3004 I like these products, it's very advanced. It is very affordable, Juandre helped us all understand what the package is about. It was a privilege to us, we can get it for our son.
Helpful (0)
|Replies (0)t
tlebele
1 reviews | Active since Jan 2020
26 Aug 2025, 06:42
#3004 I like these products, it's very advanced
#3004 I like these products, it's very advanced. It is very affordable, Juandre helped us all understand what the package is about. It was a privilege to us, we can get it for our son.
0
Replies (0)