Bad client service

Worst client experience ever. I settled a Telkom account with them on the 8th Sep 2025 and they are refusing to give me my paid up letter. I spoke to mutliple agents and none of them are of any assistance. I want my paid up letter for that account. They are ************* worth because why is it that I have to wait for donkey years for a paid up letter but when they call you to make arrangements they will call you nonstop