Reporting bad service in an emergency situation

If i could i would give them a no star rating. Lady called nabuglen/Patricia on duty at germiston hospital at maternity ward between 6h00 and 9h00 on 23/02/2022. She stopped me as the dad to enter, i explained that i need to arrange some documents with the doctor for my child to be transferd. Patricia refused to assist me by escorting me , or enter to meet with dr. My child needed to be transfer to a private hospital so i needed to talk to dr to do necessary arrangement with the transfer ,but security stopped me in an emergancy situation. I explained everything need to be done and still was rejected. I missed the doctor because of no help from security. I ended up to discharging my wife and child , taking the chance if matter worsend it could lead to more severe symptoms. I hope this matter is dealt with as such people shouldnt be employed as the can cause a baby or someone life.