BidTrack
1.4|106 reviews
Responds in 11 hours 55 min
LG
Lynette G
1 reviews | Active since Member
02 Oct 2025, 12:02
Bidtrack - Account Number 280331
I cancelled my tracker in October 2024, however my contract only expired in May 2025.... notice was given via to Bidtrack to cancel contract on expiry however that did not happen, I have requested Bidtrack to refund monies for debit orders after contract expired
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Replies (106)BidTrack's replyOfficial
02 Oct 2025, 13:49 Dear Lynette,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. We have reviewed your account (280331) and confirmed that your contract expired in May 2025. We acknowledge that the debit orders continued thereafter in error.
Please be assured that we will be processing a refund for the amounts debited after your contract expiry. Our team will be in touch with you directly to finalise the refund details. We appreciate your patience and thank you for allowing us to resolve this matter.
Kind regards,
Bidtrack Customer Care
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. We have reviewed your account (280331) and confirmed that your contract expired in May 2025. We acknowledge that the debit orders continued thereafter in error.
Please be assured that we will be processing a refund for the amounts debited after your contract expiry. Our team will be in touch with you directly to finalise the refund details. We appreciate your patience and thank you for allowing us to resolve this matter.
Kind regards,
Bidtrack Customer Care
Best regards,
BidTrack's reply02 Oct 2025, 13:49
Official
Dear Lynette,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. We have reviewed your account (280331) and confirmed that your contract expired in May 2025. We acknowledge that the debit orders continued thereafter in error.
Please be assured that we will be processing a refund for the amounts debited after your contract expiry. Our team will be in touch with you directly to finalise the refund details. We appreciate your patience and thank you for allowing us to resolve this matter.
Kind regards,
Bidtrack Customer Care
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. We have reviewed your account (280331) and confirmed that your contract expired in May 2025. We acknowledge that the debit orders continued thereafter in error.
Please be assured that we will be processing a refund for the amounts debited after your contract expiry. Our team will be in touch with you directly to finalise the refund details. We appreciate your patience and thank you for allowing us to resolve this matter.
Kind regards,
Bidtrack Customer Care
Best regards,
LG
Lynette G's updateReviewer Update
17 Oct 2025, 09:05Good Day BidTrack Customer Care
I received a months refund this morning ... the lady at retentions says that it was my responsibility to cancel when my contract expired in May even though an email was sent to them to cancel in October 2024. It is the principle of the matter that this complaint is posted again on Hellopeter.
I received a months refund this morning ... the lady at retentions says that it was my responsibility to cancel when my contract expired in May even though an email was sent to them to cancel in October 2024. It is the principle of the matter that this complaint is posted again on Hellopeter.
LG
Lynette G's update17 Oct 2025, 09:05
Reviewer Update
Good Day BidTrack Customer Care
I received a months refund this morning ... the lady at retentions says that it was my responsibility to cancel when my contract expired in May even though an email was sent to them to cancel in October 2024. It is the principle of the matter that this complaint is posted again on Hellopeter.
I received a months refund this morning ... the lady at retentions says that it was my responsibility to cancel when my contract expired in May even though an email was sent to them to cancel in October 2024. It is the principle of the matter that this complaint is posted again on Hellopeter.