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BidTrack
Verified Business
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Performance(last 12 months):
0Trustindex Rating
#8Ranked In Security
11h 55mReply Time
-100 NPSUnlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 11 hours 55 min
TrustIndex
0
Ranking
#8
in Security
Avg Reply
11h 55m
NPS Score
-100
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 11 hours 55 min
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BidTrack
BidTrack has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 11 hours 55 min. Hellopeter has tracked BidTrack across 106 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTS
Thokozile S
1 reviews | Active since Jan 2020
3 Mar 2026, 06:34
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.
Helpful (0)
|Replies (0)TS
Thokozile S
1 reviews | Active since Jan 2020
3 Mar 2026, 06:34
Unable to Cancel Tracker – Still Active After 3 Months
I am extremely frustrated with the poor service I have received. I sold my vehicle three months ago and have been trying ever since to cancel the tracking device linked to it. Despite multiple emails sent by both myself and my son, as well as several phone calls, the tracker is still active on the vehicle with the new owner. To this day, I continue receiving alert SMS notifications and phone calls whenever the vehicle enters high-risk areas. This is completely unacceptable. I no longer own the vehicle, yet I am still being contacted as if I do. This situation has caused unnecessary stress and inconvenience. I cannot even sleep peacefully because of the constant alerts. I expect this matter to be resolved urgently and the tracker to be cancelled immediately. The lack of response and action over the past three months is deeply disappointing.
0
Replies (0)KM
Khutso M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:06
Bad service
I have been with bid tracker for 5 years to point I recruited my dad an husband to join. I am utterly disappointed at the level of service my dad is currently receiving. My dad has bid track on his old car an bought car 3 months back and to this day bid track has not installed the tracker, he was send forms by lady called nokubonga only to be told after a month he needs to travel 2 hours to their place to get tracker installed. 1stly my dad is 70 years old. We trusted tracker as this was used on all 5 cars and now he must use his petrol, his time to go get tracker installed that his going to pay monthly? Since when is tracker not sending out someone to install? I'm super disappointed, would the car be ****** now that it's 3 months without help. Will you reimburse us? My dad cell : 0722482475.my correct email : boikhutsomokwena@gmail.com My cell : 0684527787 I'm deeply disappointed after using this tracker for years and this is what we get?
Helpful (0)
|Replies (0)KM
Khutso M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:06
Bad service
I have been with bid tracker for 5 years to point I recruited my dad an husband to join. I am utterly disappointed at the level of service my dad is currently receiving. My dad has bid track on his old car an bought car 3 months back and to this day bid track has not installed the tracker, he was send forms by lady called nokubonga only to be told after a month he needs to travel 2 hours to their place to get tracker installed. 1stly my dad is 70 years old. We trusted tracker as this was used on all 5 cars and now he must use his petrol, his time to go get tracker installed that his going to pay monthly? Since when is tracker not sending out someone to install? I'm super disappointed, would the car be ****** now that it's 3 months without help. Will you reimburse us? My dad cell : 0722482475.my correct email : boikhutsomokwena@gmail.com My cell : 0684527787 I'm deeply disappointed after using this tracker for years and this is what we get?
0
Replies (0)ND
Nkosingiphile D
1 reviews | Active since Jan 2020
20 Feb 2026, 10:59
Completely Useless — Use at Your Own Risk
Using Bidtrack has proven to be completely pointless. My vehicle was ****** on 27 January 2026 in KwaZulu-Natal within a few minutes, and I even pressed the panic button — yet the system failed entirely. The dashboard has been showing “ignition ON” nonstop since the theft, but there has been no real tracking, no location, and no meaningful progress. Despite repeated follow-ups, the company has never provided a written statement or clear update on the search or recovery process. This lack of communication and accountability is completely unacceptable. If ********s can simply jam your tracker and ***** your car within minutes with no trace, what is the point of paying for this service? The promise of protection and recovery is completely broken. ********s are always ahead while customers are left frustrated, powerless, and unprotected. Paying for this service gives zero security or peace of mind. Based on my experience, using Bidtrack is utterly useless. People should use this tracker at your own risk.
Helpful (0)
|Replies (0)ND
Nkosingiphile D
1 reviews | Active since Jan 2020
20 Feb 2026, 10:59
Completely Useless — Use at Your Own Risk
Using Bidtrack has proven to be completely pointless. My vehicle was ****** on 27 January 2026 in KwaZulu-Natal within a few minutes, and I even pressed the panic button — yet the system failed entirely. The dashboard has been showing “ignition ON” nonstop since the theft, but there has been no real tracking, no location, and no meaningful progress. Despite repeated follow-ups, the company has never provided a written statement or clear update on the search or recovery process. This lack of communication and accountability is completely unacceptable. If ********s can simply jam your tracker and ***** your car within minutes with no trace, what is the point of paying for this service? The promise of protection and recovery is completely broken. ********s are always ahead while customers are left frustrated, powerless, and unprotected. Paying for this service gives zero security or peace of mind. Based on my experience, using Bidtrack is utterly useless. People should use this tracker at your own risk.
0
Replies (0)BG
Briony G
1 reviews | Active since Jan 2020
13 Jan 2026, 07:49
Just Dont do it.
Please do not consider using this company as a provider. My car suddenly starting giving electrical warnings, it spend many hours at Audi, only to discover that the bidtrack unit is draining my battery causing my car to shut down some services, like keyless entry ect and damaging my battery in the process. I requested them to come and check and replace the battery. Lets just say that when you call this company, not even one person identifies themselves on the phone, shunted from pillar to post and finally told there is NO WAY it is their unit that is causing the issue, they will come and check, but I must pay a call out fee. I requested they remove the unit entirety and was send to the cancellations department. The lady who gave me the email address for the cancellations dept, she thought she would school me on how to spell cancellations, they are simply rude and arrogant all the way through. Come Monday, the "Retentions" person, Naomi, makes absolutely no attempt to retain me as a client, instead blocks my email so I cannot email her back. The CPA states, The supplier can charge a reasonable cancellation fee, covering losses like expected profits, but can't penalize you for the full remaining term. It also states also, that I can also, 20 business days' written or recorded notice to cancel. I have given both verbal and written (email) notice, which they refuse to accept - stating I must complete a form. They level of unreasonable and the level of not wanting to sort my issue out show the arrogance of BIDVEST on all levels. Dont sign a contract with these guys, they are more expensive than others and completely useless, money grabbing *******s.
Helpful (0)
|Replies (0)BG
Briony G
1 reviews | Active since Jan 2020
13 Jan 2026, 07:49
Just Dont do it.
Please do not consider using this company as a provider. My car suddenly starting giving electrical warnings, it spend many hours at Audi, only to discover that the bidtrack unit is draining my battery causing my car to shut down some services, like keyless entry ect and damaging my battery in the process. I requested them to come and check and replace the battery. Lets just say that when you call this company, not even one person identifies themselves on the phone, shunted from pillar to post and finally told there is NO WAY it is their unit that is causing the issue, they will come and check, but I must pay a call out fee. I requested they remove the unit entirety and was send to the cancellations department. The lady who gave me the email address for the cancellations dept, she thought she would school me on how to spell cancellations, they are simply rude and arrogant all the way through. Come Monday, the "Retentions" person, Naomi, makes absolutely no attempt to retain me as a client, instead blocks my email so I cannot email her back. The CPA states, The supplier can charge a reasonable cancellation fee, covering losses like expected profits, but can't penalize you for the full remaining term. It also states also, that I can also, 20 business days' written or recorded notice to cancel. I have given both verbal and written (email) notice, which they refuse to accept - stating I must complete a form. They level of unreasonable and the level of not wanting to sort my issue out show the arrogance of BIDVEST on all levels. Dont sign a contract with these guys, they are more expensive than others and completely useless, money grabbing *******s.
0
Replies (0)cM
collin M
1 reviews | Active since Jan 2020
4 Dec 2025, 14:53
Having BidTrack in your is like Having No Tracker In your Car,
On the 29 Nov 2025 at about 12.30 my daughter's polo Vivo CD 25 TD zn was ****** from cornubia mall, with 5 mins she contacted Bidtrack, the controller rep**** to her stating that the tracking unit has been jammed and they cannot pick up a signal. Im sure Bidtrack wld have improved on the technical side wrt the jamming their unit. To me it's just a easy way to get away with that excuse, yet their contract states they wld track and find out vehicles. The insurance company's wldnt insure our vehicles without tracker that's the reason these tracking companies take us for a ride. We requested for a full report from Bidvest spoke to control room manager. Today nothing came of it.
Helpful (0)
|Replies (0)cM
collin M
1 reviews | Active since Jan 2020
4 Dec 2025, 14:53
Having BidTrack in your is like Having No Tracker In your Car,
On the 29 Nov 2025 at about 12.30 my daughter's polo Vivo CD 25 TD zn was ****** from cornubia mall, with 5 mins she contacted Bidtrack, the controller rep**** to her stating that the tracking unit has been jammed and they cannot pick up a signal. Im sure Bidtrack wld have improved on the technical side wrt the jamming their unit. To me it's just a easy way to get away with that excuse, yet their contract states they wld track and find out vehicles. The insurance company's wldnt insure our vehicles without tracker that's the reason these tracking companies take us for a ride. We requested for a full report from Bidvest spoke to control room manager. Today nothing came of it.
0
Replies (0)CB
Cyril B
1 reviews | Active since Jan 2020
7 Nov 2025, 09:38
Poor customer care.
Worst custome customer care. Ive been trying to get through to customer care fore the passed thirty minutes, with no joy. The calls go unanswered even when following the prompts. With 3 cars with them, seriously reconsidering moving all cars.
Helpful (0)
|Replies (0)CB
Cyril B
1 reviews | Active since Jan 2020
7 Nov 2025, 09:38
Poor customer care.
Worst custome customer care. Ive been trying to get through to customer care fore the passed thirty minutes, with no joy. The calls go unanswered even when following the prompts. With 3 cars with them, seriously reconsidering moving all cars.
0
Replies (0)P
Petrus
1 reviews | Active since Jan 2020
28 Oct 2025, 13:08
Extemely Disappointed with Bidtrack's Customer Service
I’m very disappointed with the way Bidtrack has handled my situation. One of my vehicles was recently involved in an accident and was written off. Yet when I tried to cancel the tracking contract for that vehicle, I received absolutely no meaningful assistance. Despite explaining the circumstances and requesting help to cancel the contract, Bidtrack made the process unnecessarily difficult. I was told that I still needed to pay a cancellation fee in full, with no option for a payment arrangement or consideration for the fact that the vehicle no longer exists. I reached out several times hoping for a bit of understanding or flexibility, but no one seemed willing to help or even offer a reasonable solution. It’s incredibly frustrating to deal with a company that shows no empathy for its customers and hides behind rigid policies instead of providing real support. I expected far better service and understanding, especially given the situation. And I continue paying for something that I'm not using I strongly urge Bidtrack to review how they handle cases like mine. Accidents happen, and customers shouldn’t be penalized or treated with indifference during already stressful times.
Helpful (0)
|Replies (0)P
Petrus
1 reviews | Active since Jan 2020
28 Oct 2025, 13:08
Extemely Disappointed with Bidtrack's Customer Service
I’m very disappointed with the way Bidtrack has handled my situation. One of my vehicles was recently involved in an accident and was written off. Yet when I tried to cancel the tracking contract for that vehicle, I received absolutely no meaningful assistance. Despite explaining the circumstances and requesting help to cancel the contract, Bidtrack made the process unnecessarily difficult. I was told that I still needed to pay a cancellation fee in full, with no option for a payment arrangement or consideration for the fact that the vehicle no longer exists. I reached out several times hoping for a bit of understanding or flexibility, but no one seemed willing to help or even offer a reasonable solution. It’s incredibly frustrating to deal with a company that shows no empathy for its customers and hides behind rigid policies instead of providing real support. I expected far better service and understanding, especially given the situation. And I continue paying for something that I'm not using I strongly urge Bidtrack to review how they handle cases like mine. Accidents happen, and customers shouldn’t be penalized or treated with indifference during already stressful times.
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Replies (0)LG
Lynette G
1 reviews | Active since Jan 2020
2 Oct 2025, 12:02
Bidtrack - Account Number 280331
I cancelled my tracker in October 2024, however my contract only expired in May 2025.... notice was given via to Bidtrack to cancel contract on expiry however that did not happen, I have requested Bidtrack to refund monies for debit orders after contract expired
Helpful (0)
|Replies (0)LG
Lynette G
1 reviews | Active since Jan 2020
2 Oct 2025, 12:02
Bidtrack - Account Number 280331
I cancelled my tracker in October 2024, however my contract only expired in May 2025.... notice was given via to Bidtrack to cancel contract on expiry however that did not happen, I have requested Bidtrack to refund monies for debit orders after contract expired
0
Replies (0)