BG
Briony G
Active since Jul 2012
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Bad Manager!
I am not a happy client, not because I am unhappy with my investments, but because 10x has an antiquated system that does not work well. 1. IN December I opened a TFSA - my first debit order was not put into my account for a long time. I had to email several times, to request that they open and disperse the funds. 2. This month, I added a little extra this account, however again this money didn't hit my account. I requested that they look into it. 3 to 5 days I was told, which I duly waited. NOTHING. 3. I email again, now, I am told they have my money, but I didnt give them an instruction for that money. Which is a lie, as I followed the instructions on their platform and did exactly as told. 4. I again, complain that they system doesn't work, however, I am told the system works just fine, followed by the head of "Client Experience" sending multiple emails in defense of the antiquated system. I ask Ms Bagus, to get her manager to call me. She seems to think that she is head of this section of the business, so an escalation would be required. Again, tells me I am clearly not intelligent enough to understand the (doesnt work well) system and explains again in toddler speak - that I am the problem. A head of "Client Experience" should be grown up enough to understand my complaint, hear what I am saying and not defend a system that clearly does not work well (since this is the second issue I am having). And as aside - the money is still not in my account. And NOT once did Ms Bagus reassure me that it would be actioned, give me a timeline or give me any sense of comfort that they would meet their obligations.
53 replies
3 months ago
Terrible Service Department
Such terrible service. Unable to find the electrical fault in my car, blamed the tracker and told me to take it out. Removed tracker and then nothing changed, I attempted to get hold of someone at Audi, no one returns your call. Went down to the dealership to get assistance and all I got was a bad attitude, passing the buck. I am done with Audi after many years. Just ******* service and ******* cars.
0 replies
3 months ago
Just Dont do it.
Please do not consider using this company as a provider. My car suddenly starting giving electrical warnings, it spend many hours at Audi, only to discover that the bidtrack unit is draining my battery causing my car to shut down some services, like keyless entry ect and damaging my battery in the process. I requested them to come and check and replace the battery. Lets just say that when you call this company, not even one person identifies themselves on the phone, shunted from pillar to post and finally told there is NO WAY it is their unit that is causing the issue, they will come and check, but I must pay a call out fee. I requested they remove the unit entirety and was send to the cancellations department. The lady who gave me the email address for the cancellations dept, she thought she would school me on how to spell cancellations, they are simply rude and arrogant all the way through. Come Monday, the "Retentions" person, Naomi, makes absolutely no attempt to retain me as a client, instead blocks my email so I cannot email her back. The CPA states, The supplier can charge a reasonable cancellation fee, covering losses like expected profits, but can't penalize you for the full remaining term. It also states also, that I can also, 20 business days' written or recorded notice to cancel. I have given both verbal and written (email) notice, which they refuse to accept - stating I must complete a form. They level of unreasonable and the level of not wanting to sort my issue out show the arrogance of BIDVEST on all levels. Dont sign a contract with these guys, they are more expensive than others and completely useless, money grabbing *******s.
0 replies
5 months ago
Merchant waste of time!
Merchant services keeps sending me emails for this AMAZING Offer of a rentless mechant service - they tell you phone Merchant Services for more info - who tell you that you need to do it on the APP. They also say - the "rent" free machine you need to BUY. And then give rates - that are completely misrepresented on the email.
71 replies
19 months ago
Find a new provider.
What a shocking experience - after being with YOCO for two of my companies for MANY MANY years - their service has gotten so bad - you may as well take your money elsewhere. Begging for a refund now for 3 weeks - after I cancelled my new companies application as the rates they offered me were so bad. You cannot get an assistance on the app - emails are not returned. Requests for manager to call me, still waiting from Thursday last week. They dont even have a Google my business Page, so you cannot even review them there. SHOCKING SHOCKING SERVICE.
109 replies
24 months ago
Malpractice
My niece is lying in a bed at Robinson Hospital right now - not seen or treated by a doctor for the 3 days she has been there - no diagnosis. Just "Managing her pain" whilst she clearly has a seriously abdominal infection. I have escalated everyone I can think of.... 6 hours later, still not doctor has seen her. Lawsuit Loading.
53 replies
24 months ago
Keycare Minus
I was advised by my Discovery broker, that I should put my niece who is 19 and financially dependent on me onto a Keycare Plus Plan. He assured me that even though the day to day benefits were minimal, if she landed in hospital, she would get the same cover that I would on my expensive plan. Discovery also refused to put her on my plan even thought she is financially dependent on me. Over the last few days - my niece became very ill and we suspected a gynae issue. She went to the keycare GP who she already had a relationship with and was given some pain killers and a referral to a gynae (only one in our very large area is Keycare). Of course, said gynae is booked up for months - no chance to get it. My niece by this stage is doubled over in pain, vomiting and we make the decision to take her to a hospital - with the voice in my head saying that once she is there, she is covered just like me. We drive (far) to the nearest Keycare facility and we visit the emergency room. The doctors are awesome and she gets some pain relief and an x-ray and a sonar, however the gynae wants to admit her for further testing as he is unclear if what is happening is just a ovarian cyst or something worse. She has markers of infection in her blood and urine and he feels it best to keep her in hospital. Discovery however has other plans and they refuse to allow an admission and send her home, not even with medication. We get a script from the doctor and we pay for the pain meds myself. My niece is still sick and she needs care. I am going to have to find the money to get that care for her. I am so sick of the way Discovery treats people and I am planning on moving all of my polices and my medical aid. I have been on discovery health all of my adult life. I just want to upgrade her cover as I was incorrectly advised - but apparently that is not possible either. I feel like a real sucker for trusting Discovery with looking after my precious niece. YOU SHOULD BE ASHAMED! Dont even buy KEYCARE PLUS - its a waste of time and money.
212 replies
29 months ago
Dont expect good service from Wesbank Corp
I submitted documents for my provisionally approved car loan to Wesbank Corp and 24 hours later, no response to my mail or the questions in it. Tried to call - held on for 17 minutes before I put down. Filed a complaint online - I was told 5 to 40 days to resolve it. What a joke, lost the car I was going to buy to another client.
219 replies
35 months ago
Poor Client service and Maintenance Plan Fail
Buying my Mercedes was such a milestone for me. Even though I had owned (a smaller version) before, this one felt like a moment in my success. But despite the lavish gift as a ‘thank you for buying’ including champagne and a host of snacks and a bigger bunch of balloons in my honour. The car has become a real pain in my side. She is beautiful ride, nippy and ***y and a joy to drive…. But she came with a darker side. A Mercedes Benz South Africa maintenance plan. So despite being told, I am ‘fully covered’ maintenance wise, I have now twice had to fork our large sums of money for things not covered by my comprehensive maintenance plan. Things as basic as brake pads, (things I was apparently told weren’t covered!) which they charge you 3 times the going rate for. Disappointed beyond repair and now no longer enjoying the love of my car, I am making my final exit from Mercedes. I will not be buying another.
0 replies
35 months ago
Maintenance Plan Fail
Buying my Mercedes was such a milestone for me. Even though I had owned (a smaller version) before, this one felt like a moment in my success. But despite the lavish gift as a ‘thank you for buying’ including champagne and a host of snacks and a bigger bunch of balloons in my honour. The car has become a real pain in my side. She is beautiful ride, nippy and ***y and a joy to drive…. But she came with a darker side. A Mercedes Benz South Africa maintenance plan. So despite being told, I am ‘fully covered’ maintenance wise, I have now twice had to fork our large sums of money for things not covered by my comprehensive maintenance plan. Things as basic as brake pads, (things I was apparently told weren’t covered!) which they charge you 3 times the going rate for. Disappointed beyond repair and now no longer enjoying the love of my car, I am making my final exit from Mercedes. I will not be buying another.
0 replies
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1 Star
16 (100%)