Audi Centre Westrand
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Audi Centre Westrand
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Audi Centre Westrand is facing significant criticism around its sales and after-sales experience. Customers consistently mention unresolved mechanical faults on purchased vehicles, poor follow-up from management, and a parts department that struggles to deliver promised repairs. A recurring theme is feeling ignored after finance approval or vehicle handover, with several buyers reporting undisclosed defects, missing accessories, and disputed diagnostics. While isolated praise is given to individual sales and service staff such as Kagiso, Thiru, and Neo, the overall tone reflects deep dissatisfaction with accountability and communication.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Yulan C
1 reviews | Active since Jun 2010
31 Mar 2026, 16:17
Audi West Rand Roodepoort Terrible service
Parts department gives audi a bad name took my car for an oil service, found a coupling and pipe is leaking and sump is damaged instruction oil service, replace coupling and pipe and flush brakes waiting for Parts since Friday morning 10am left car with them over weekend Tuesday morning no parts, fetched vehicle without repairs. Spoke to Morris in parts asked for Manage Clem or chris to call, still no phone call terrible people, make promises and never follow up. Thiru and Neo in service very helpful. let down by Audi parts department now i want to sell my Audi - bad taste - second time i am having a bad experience at this motor dealer. there will not be a third time. dont make the same mistake i have.
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Yulan C
1 reviews | Active since Jun 2010
31 Mar 2026, 16:17
Audi West Rand Roodepoort Terrible service
Parts department gives audi a bad name took my car for an oil service, found a coupling and pipe is leaking and sump is damaged instruction oil service, replace coupling and pipe and flush brakes waiting for Parts since Friday morning 10am left car with them over weekend Tuesday morning no parts, fetched vehicle without repairs. Spoke to Morris in parts asked for Manage Clem or chris to call, still no phone call terrible people, make promises and never follow up. Thiru and Neo in service very helpful. let down by Audi parts department now i want to sell my Audi - bad taste - second time i am having a bad experience at this motor dealer. there will not be a third time. dont make the same mistake i have.
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Nihan P
1 reviews | Active since Aug 2024
17 Mar 2026, 17:41
***********, unreliable, dishonest and *****ulent!
*********, dishonest, *****ulent idiots! Bought a bakkie that is just a mess! Took it for a full diagnostics at Ford. Sent it back to Audi they can all of a sudden not find the faults Ford found and claims everything is good. Endless promises to return the vehicle everyday and they just don't pitch. The Bidvest report says it's a single cab when it's a cab and a half, the report states that everything passed including oil etc and then the manager wants to say that the oil leaks are new when ford pointed it out and showed us where the old oil was just wiped off. The manager claims it's just a standard checklist that gets done when they purchase a vehicle to make sure it wasn't in a accident etc but we had at it at panel beaters confirming accident damage. We have spent 30k out of our pockets thus far to get the vehicle in a presentable condition and as far as the mechanical part goes we are getting little to no assistance. They owe us money for repairs, diagnostics etc that is also just empty promises to pay it back. When financing you pay for registration etc but with this dealer we had to do everything after it was mistakenly registered on my wife's mother's name and try and claim back our money. The sales person as well as the Manager is totally ***********! I cannot believe Bidvest associates themselves with this dealer! We will be seeking legal advice to cancel the deal. Unbelievable and disappointing from a reputable franchise.
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Nihan P
1 reviews | Active since Aug 2024
17 Mar 2026, 17:41
***********, unreliable, dishonest and *****ulent!
*********, dishonest, *****ulent idiots! Bought a bakkie that is just a mess! Took it for a full diagnostics at Ford. Sent it back to Audi they can all of a sudden not find the faults Ford found and claims everything is good. Endless promises to return the vehicle everyday and they just don't pitch. The Bidvest report says it's a single cab when it's a cab and a half, the report states that everything passed including oil etc and then the manager wants to say that the oil leaks are new when ford pointed it out and showed us where the old oil was just wiped off. The manager claims it's just a standard checklist that gets done when they purchase a vehicle to make sure it wasn't in a accident etc but we had at it at panel beaters confirming accident damage. We have spent 30k out of our pockets thus far to get the vehicle in a presentable condition and as far as the mechanical part goes we are getting little to no assistance. They owe us money for repairs, diagnostics etc that is also just empty promises to pay it back. When financing you pay for registration etc but with this dealer we had to do everything after it was mistakenly registered on my wife's mother's name and try and claim back our money. The sales person as well as the Manager is totally ***********! I cannot believe Bidvest associates themselves with this dealer! We will be seeking legal advice to cancel the deal. Unbelievable and disappointing from a reputable franchise.
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Maps Q
1 reviews | Active since May 2018
6 Feb 2026, 15:35
They can do better
The service is amazing! However they get a zero rating from me for offering Bidvest Insurance, that insurance company is a nightmare to deal with when it comes to claims. Audi must find a better insurer to offer their customers.
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Maps Q
1 reviews | Active since May 2018
6 Feb 2026, 15:35
They can do better
The service is amazing! However they get a zero rating from me for offering Bidvest Insurance, that insurance company is a nightmare to deal with when it comes to claims. Audi must find a better insurer to offer their customers.
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Replies (0)BG
Briony G
1 reviews | Active since Jul 2012
22 Jan 2026, 19:43
Terrible Service Department
Such terrible service. Unable to find the electrical fault in my car, blamed the tracker and told me to take it out. Removed tracker and then nothing changed, I attempted to get hold of someone at Audi, no one returns your call. Went down to the dealership to get assistance and all I got was a bad attitude, passing the buck. I am done with Audi after many years. Just ******* service and ******* cars.
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Briony G
1 reviews | Active since Jul 2012
22 Jan 2026, 19:43
Terrible Service Department
Such terrible service. Unable to find the electrical fault in my car, blamed the tracker and told me to take it out. Removed tracker and then nothing changed, I attempted to get hold of someone at Audi, no one returns your call. Went down to the dealership to get assistance and all I got was a bad attitude, passing the buck. I am done with Audi after many years. Just ******* service and ******* cars.
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Tibor O
1 reviews | Active since Feb 2021
7 Jan 2026, 13:57
Finance Approved, Then Vehicle Sold Behind My Back – Disgraceful Conduct by Audi West Rand
I am appalled by the treatment I received from Audi West Rand, which shows a complete lack of professionalism, ethics, and basic customer respect. On 3 January 2026, I app**** for finance on a 2024 MINI Countryman JCW ALL4. On 5 January, the finance was approved and I was contacted to finalise the finance details. From that moment onward, there was absolute silence from the dealership. No updates. No calls. No messages. On 7 January, I had to contact the sales representative myself to ask what was happening—only to be told that the vehicle had been sold while my finance-approved transaction was supposedly in progress. No warning. No courtesy call. No explanation. I had to find out by chasing them. This is unacceptable. Selling a vehicle while a customer’s finance is approved and then failing to communicate it shows utter contempt for the customer and a complete breakdown of sales ethics. This is not a misunderstanding—it is disgraceful behaviour and a clear failure of internal controls. Audi markets itself as a premium brand. What I experienced was arrogance, indifference, and a total lack of accountability. If this is how Audi West Rand treats finance-approved buyers, consumers should be extremely cautious. I have escalated this matter to Audi South Africa and will continue to pursue it until proper accountability is enforced. Avoid Audi West Rand unless you are prepared to be ignored, misled, and treated as disposable.
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Tibor O
1 reviews | Active since Feb 2021
7 Jan 2026, 13:57
Finance Approved, Then Vehicle Sold Behind My Back – Disgraceful Conduct by Audi West Rand
I am appalled by the treatment I received from Audi West Rand, which shows a complete lack of professionalism, ethics, and basic customer respect. On 3 January 2026, I app**** for finance on a 2024 MINI Countryman JCW ALL4. On 5 January, the finance was approved and I was contacted to finalise the finance details. From that moment onward, there was absolute silence from the dealership. No updates. No calls. No messages. On 7 January, I had to contact the sales representative myself to ask what was happening—only to be told that the vehicle had been sold while my finance-approved transaction was supposedly in progress. No warning. No courtesy call. No explanation. I had to find out by chasing them. This is unacceptable. Selling a vehicle while a customer’s finance is approved and then failing to communicate it shows utter contempt for the customer and a complete breakdown of sales ethics. This is not a misunderstanding—it is disgraceful behaviour and a clear failure of internal controls. Audi markets itself as a premium brand. What I experienced was arrogance, indifference, and a total lack of accountability. If this is how Audi West Rand treats finance-approved buyers, consumers should be extremely cautious. I have escalated this matter to Audi South Africa and will continue to pursue it until proper accountability is enforced. Avoid Audi West Rand unless you are prepared to be ignored, misled, and treated as disposable.
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Replies (0)GW
Gavin W
1 reviews | Active since Nov 2025
20 Nov 2025, 09:31
Pre-owned - Great Service by Kagiso
Great experience buying a used vehicle through Kagiso. Obviously need to drive it for a while to assess if it will give any trouble (fingers crossed)...but Kagiso delivered consistently good service. Well done!
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Gavin W
1 reviews | Active since Nov 2025
20 Nov 2025, 09:31
Pre-owned - Great Service by Kagiso
Great experience buying a used vehicle through Kagiso. Obviously need to drive it for a while to assess if it will give any trouble (fingers crossed)...but Kagiso delivered consistently good service. Well done!
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Phumzile K
1 reviews | Active since Nov 2020
17 Nov 2025, 12:09
WEST RAND SOLD ME A S**** CAR
Bought a car from Audi Centre West Rand on the 13th of August 2025, it had an engine light on but when I asked the Manager he assured me that the car was fine regardless of the engine light. One week down the line the car required cholent everyday for less than 5 KM travelled. On the 27Tth of October 2025 the car broke down and it was towed to the nearest dealer, amongst inspection it was identified that the car has a lot of errors one of them being the car is without compression that's why it broke down. when I called the Sales person from west Rand(Queen) she said the Manager doesn't want to pay for the strip and quote and will not approve for the loan car in the meantime. I then reverted to the dealer where the car is and they advise that the car is damaged i should take it back but the Manager from west Rand wants nothing to do with the car. Less than 2 Months the car is complete damaged.
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Phumzile K
1 reviews | Active since Nov 2020
17 Nov 2025, 12:09
WEST RAND SOLD ME A S**** CAR
Bought a car from Audi Centre West Rand on the 13th of August 2025, it had an engine light on but when I asked the Manager he assured me that the car was fine regardless of the engine light. One week down the line the car required cholent everyday for less than 5 KM travelled. On the 27Tth of October 2025 the car broke down and it was towed to the nearest dealer, amongst inspection it was identified that the car has a lot of errors one of them being the car is without compression that's why it broke down. when I called the Sales person from west Rand(Queen) she said the Manager doesn't want to pay for the strip and quote and will not approve for the loan car in the meantime. I then reverted to the dealer where the car is and they advise that the car is damaged i should take it back but the Manager from west Rand wants nothing to do with the car. Less than 2 Months the car is complete damaged.
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Anonymous
1 reviews | Active since Jun 2009
29 Sept 2025, 20:27
Audi assist terrible service!!!!!
My car of less than 15000km's just wouldnt start in the middle of the sports ground and it took over 90minutes to come assist me....... I whole woman with my young son, stranded and to make matters worse, when I called them, they could not find my car....Apprenetly the plates havent been updated from the permit I got in November 2024 when I Bought the car. The trauma, the coldness, the darkness, the anger. You guys need to do better or don't sell us your cars. #terrible after sale service. Thanks to my sales consultant for trying!!!! Then I was told I must call them again tomorrow morning cause it won't start again.....save me someone!!!!
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Anonymous
1 reviews | Active since Jun 2009
29 Sept 2025, 20:27
Audi assist terrible service!!!!!
My car of less than 15000km's just wouldnt start in the middle of the sports ground and it took over 90minutes to come assist me....... I whole woman with my young son, stranded and to make matters worse, when I called them, they could not find my car....Apprenetly the plates havent been updated from the permit I got in November 2024 when I Bought the car. The trauma, the coldness, the darkness, the anger. You guys need to do better or don't sell us your cars. #terrible after sale service. Thanks to my sales consultant for trying!!!! Then I was told I must call them again tomorrow morning cause it won't start again.....save me someone!!!!
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