Extemely Disappointed with Bidtrack's Customer Service

I’m very disappointed with the way Bidtrack has handled my situation. One of my vehicles was recently involved in an accident and was written off. Yet when I tried to cancel the tracking contract for that vehicle, I received absolutely no meaningful assistance.

Despite explaining the circumstances and requesting help to cancel the contract, Bidtrack made the process unnecessarily difficult. I was told that I still needed to pay a cancellation fee in full, with no option for a payment arrangement or consideration for the fact that the vehicle no longer exists. I reached out several times hoping for a bit of understanding or flexibility, but no one seemed willing to help or even offer a reasonable solution.

It’s incredibly frustrating to deal with a company that shows no empathy for its customers and hides behind rigid policies instead of providing real support. I expected far better service and understanding, especially given the situation. And I continue paying for something that I'm not using

I strongly urge Bidtrack to review how they handle cases like mine. Accidents happen, and customers shouldn’t be penalized or treated with indifference during already stressful times.