Lack of Accountability: Fidelity Security Services Rosebank Mall

Date & Time: 15 December 2025 at approximately 16:39. Location: Rosebank Mall parking area. The Event: A Fidelity Security Services employee, Mr. Donet Mashele, struck the claimant’s parked Kia Cerato (Silver Grey, HT 66 WM GP) while operating an electric three-wheeled scooter. Police Report: The incident was reported at Rosebank Police Station (Ref: 1090/12/2025). The Dispute & Lack of Service Initial Cooperation: The Security Manager, Mr. Rudi Van Aarde, initially acknowledged the incident, apologized, and requested vehicle details and insurance information. Compliance: Following instructions from Fidelity, the claimant submitted three repair quotations and an affidavit confirming he would not claim from his own insurance on 12 January 2026. The Issue: Despite full compliance and numerous follow-ups since mid-January, Fidelity Security Services has failed to provide any assistance or resolution. Demand for Settlement The legal demand issued on 03 February 2026 requires Fidelity to pay: R4,100.00 for vehicle repairs (based on the lowest quote). R5,000.00 in professional legal fees incurred due to their lack of responsiveness. There has been no communication and it seems the matter is being ignored despite my cordial approach to the matter.